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| Summary Job Description | Tasks | |||
| All computer specialists not listed separately | Computer Support Specialists provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. | |||
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| All computer specialists not listed separately | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Computer Support Specialists
Computer Support Specialists
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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| Tools/Technology Example | Product Category | |||
| Active directory software | Internet directory services software | |||
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| Adobe Systems Adobe Distiller | Desktop publishing software | |||
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| Automated installation software | Configuration management software | |||
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| Backup and archival software | Backup or archival software | |||
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| Calendar and scheduling software | Calendar and scheduling software | |||
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| Call center software | Helpdesk or call center software | |||
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| Configuration management software | Configuration management software | |||
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| CrossTec NetOp Remote Control | Desktop communications software | |||
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| Dartware InterMapper | Network monitoring software | |||
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| Database management system software | Data base management system software | |||
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| Database software | Data base user interface and query software | |||
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| Defect tracking software | Program testing software | |||
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| Deployment software | Configuration management software | |||
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| Desktop partitioning software | Filesystem software | |||
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| Disaster recovery software | Backup or archival software | |||
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| Domain name system DNS software | Internet directory services software | |||
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| Element management software | Administration software | |||
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| Email software | Electronic mail software | |||
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| Encryption software | Transaction security and virus protection software | |||
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| Event log monitor software | Operating system software | |||
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| Help desk software | Helpdesk or call center software | |||
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| Hypertext markup language HTML | Web platform development software | |||
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| IPro software | Data base user interface and query software | |||
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| Information systems integration software | Information retrieval or search software | |||
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| Internet browser software | Internet browser software | |||
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| License management software | License management software | |||
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| Lucid IQ | Data base user interface and query software | |||
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| Mac HelpMate | Access software | |||
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| Media storage management software | Storage networking software | |||
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| Microsoft Office Visio | Charting software | |||
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| Microsoft Office software | Office suite software | |||
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| Microsoft SQL Server | Data base management system software | |||
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| Microsoft Sharepoint | Network conferencing software | |||
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| Microsoft Volume Shadow Copy Service | Backup or archival software | |||
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| Microsoft Windows Pre-installation Environment | Operating system software | |||
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| Migration software | Platform interconnectivity software | |||
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| Network directory services software | Internet directory services software | |||
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| Operating system monitoring software | Operating system software | |||
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| Password management software | Authentication server software | |||
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| Patch management software | Configuration management software | |||
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| Personal computer diagnostic software | Program testing software | |||
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| Presentation software | Presentation software | |||
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| Remote control software | Desktop communications software | |||
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| Remote install server software | Network operation system software | |||
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| Software asset management SAM software | Data base user interface and query software | |||
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| SolarWinds software | Administration software | |||
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| Spreadsheet software | Spreadsheet software | |||
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| Stac Software ReachOut | Desktop communications software | |||
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| Symantec LiveState | Backup or archival software | |||
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| Symantec Norton Utilities | Filesystem software | |||
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| Symantec pcAnywhere | Desktop communications software | |||
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| Virus scanning software | Transaction security and virus protection software | |||
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| Word processing software | Word processing software | |||
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| Computer tool kits | Computer tool kits | |||
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| Desktop computers | Desktop computers | |||
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| Digital tapes | Tape arrays | |||
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| MS-DOS-bootable disks | Floppy disks | |||
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| Mainframe computers | Mainframe computers | |||
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| Multi-line telephone systems | Special purpose telephones | |||
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| Network analyzers | Network analyzers | |||
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| Notebook computers | Notebook computers | |||
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| Personal digital assistants PDA | Personal digital assistant PDAs or organizers | |||
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| Power meters | Power meters | |||
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| Punchdown tools | Punches or nail sets or drifts | |||
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| Redundant array of independent disks RAID systems | Hard disk arrays | |||
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| Reflectometers | Reflectometers | |||
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| Screwdrivers | Screwdrivers | |||
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| Wire crimpers | Wire lug crimping tool | |||
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| Alternate Job Title(s) | |||
| Automatic Data Processing Customer Liaison (ADP Customer Liaison) | |||
| Call Center Manager | |||
| Call Center Supervisor | |||
| Call Center Support Representative | |||
| Computer Customer Support Specialist | |||
| Computer Hardware Technician | |||
| Computer Help Desk Representative | |||
| Computer Help Desk Specialist | |||
| Computer Instructor | |||
| Computer Lab Assistant | |||
| Computer Specialist | |||
| Computer Support Specialist | |||
| Computer Support Technician | |||
| Computer System Technician | |||
| Computer Technical Specialist | |||
| Computer Technician | |||
| Computer Technologist | |||
| Computer Technology Instructor | |||
| Computer Trainer | |||
| Customer Liaison | |||
| Customer Service Representative | |||
| Customer Service Technician | |||
| Customer Support Analyst | |||
| Customer Support Information Technology Specialist | |||
| Customer Support Professional | |||
| Customer Support Representative | |||
| Desktop Analyst | |||
| Desktop Support Specialist | |||
| Desktop Support Technician | |||
| Education Technician | |||
| Electronic Data Processing Auditor (EDP Auditor) | |||
| End-User Support Specialist | |||
| Help Desk Analyst | |||
| Help Desk Manager | |||
| Help Desk Operator | |||
| Help Desk Representative | |||
| Help Desk Specialist | |||
| Help Desk Support Specialist | |||
| Help Desk Technician | |||
| Helpdesk Analyst | |||
| Helpdesk Manager | |||
| Helpdesk Technician | |||
| Information Resource Consultant | |||
| Information Systems Analyst | |||
| Information Systems Specialist | |||
| Information Systems Technician | |||
| Information Technology Analyst (IT Analyst) | |||
| Information Technology Consultant (IT Consultant) | |||
| Information Technology Specialist (IT Specialist) | |||
| Information Technology Technician (IT Technician) | |||
| Library Assistant | |||
| Maintenance Specialist | |||
| Maintenance Technician | |||
| Micro Computer Specialist | |||
| Microcomputer Support Specialist | |||
| Microcomputer Technician | |||
| Network Administrator | |||
| Network Control Operator | |||
| Network Control Operators Supervisor | |||
| Network Specialist | |||
| Network Support Analyst | |||
| Network Support Specialist | |||
| Network Support Technician | |||
| Network Technician | |||
| Networking Technician | |||
| Office Automation Technician | |||
| Office Systems Coordinator | |||
| Operating Systems Specialist | |||
| PC Installation Engineer (Personal Computer Installation Engineer) | |||
| PC Support Specialist (Personal Computer Support Specialist) | |||
| PC Support Technician (Personal Computer Support Technician) | |||
| PC Tech (Personal Computer Technician) | |||
| Printer Technician | |||
| Product Support Consultant | |||
| Product Support Engineer | |||
| Product Support Specialist | |||
| Sales Support Technician | |||
| Software Installer | |||
| Software Trainer | |||
| Support Specialist | |||
| Technical Account Manager | |||
| Technical Support Analyst | |||
| Technical Support Engineer | |||
| Technical Support Manager | |||
| Technical Support Representative | |||
| Technical Support Specialist | |||
| Technical Support Technician | |||
| User Support Analyst | |||
| User Support Analyst Supervisor | |||
| User Support Specialist | |||
| Work Station Support Specialist | |||
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