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Summary Job Description | Tasks | |||
Directly supervise and coordinate the activities of clerical and administrative support workers. | Resolve customer complaints and answer customers' questions regarding policies and procedures. | |||
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Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. | ||||
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Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes. | ||||
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Implement corporate and departmental policies, procedures, and service standards in conjunction with management. | ||||
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Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. | ||||
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Train and instruct employees in job duties and company policies or arrange for training to be provided. | ||||
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Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. | ||||
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Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance. | ||||
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Recruit, interview, and select employees. | ||||
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Interpret and communicate work procedures and company policies to staff. | ||||
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Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. | ||||
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Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance. | ||||
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Compute figures such as balances, totals, and commissions. | ||||
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Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies. | ||||
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Coordinate activities with other supervisory personnel and with other work units or departments. | ||||
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Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. | ||||
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Develop or update procedures, policies, and standards. | ||||
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Make recommendations to management concerning such issues as staffing decisions and procedural changes. | ||||
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Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules. | ||||
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Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. | ||||
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Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria. | ||||
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Develop work schedules according to budgets and workloads. | ||||
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Monitor inventory levels and requisition or purchase supplies as needed. | ||||
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Discuss work problems or grievances with union representatives. | ||||
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Plan for and coordinate office services, such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance, and security services. | ||||
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Arrange for necessary maintenance and repair work. | ||||
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Keep informed of provisions of labor-management agreements and their effects on departmental operations. | ||||
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Coordinate or perform activities associated with shipping, receiving, distribution, and transportation. | ||||
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Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
General Office Suprevisor
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
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Education and Training | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. | |||
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Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
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Personnel and Human Resources | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. | |||
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Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
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Economics and Accounting | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. | |||
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Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Management of Personnel Resources | Motivating, developing, and directing people as they work, identifying the best people for the job. | |||
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Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Negotiation | Bringing others together and trying to reconcile differences. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
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Learning Strategies | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Instructing | Teaching others how to do something. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Systems Analysis | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. | |||
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Quality Control Analysis | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. | |||
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Systems Evaluation | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. | |||
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Mathematics | Using mathematics to solve problems. | |||
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Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). | |||
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Originality | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Far Vision | The ability to see details at a distance. | |||
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Mathematical Reasoning | The ability to choose the right mathematical methods or formulas to solve a problem. | |||
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Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
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Time Sharing | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). | |||
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Memorization | The ability to remember information such as words, numbers, pictures, and procedures. | |||
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Speed of Closure | The ability to quickly make sense of, combine, and organize information into meaningful patterns. | |||
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Perceptual Speed | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. | |||
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Auditory Attention | The ability to focus on a single source of sound in the presence of other distracting sounds. | |||
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Number Facility | The ability to add, subtract, multiply, or divide quickly and correctly. | |||
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Visualization | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. | |||
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Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
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Tools/Technology Example | Product Category | |||
Adobe Systems Adobe Acrobat software | Document management software | |||
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Bookkeeping software | Accounting software | |||
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Contract management software | Project management software | |||
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Database software | Data base user interface and query software | |||
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Document management system software | Document management software | |||
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Email software | Electronic mail software | |||
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HCSS HeavyBid | Project management software | |||
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HCSS HeavyJob | Project management software | |||
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IBM Lotus Notes | Electronic mail software | |||
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Intuit QuickBooks software | Accounting software | |||
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Intuit Quicken software | Accounting software | |||
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Microsoft Access | Data base user interface and query software | |||
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Microsoft Excel | Spreadsheet software | |||
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Microsoft Internet Explorer | Internet browser software | |||
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Microsoft Office software | Office suite software | |||
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Microsoft Outlook | Electronic mail software | |||
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Microsoft PowerPoint | Presentation software | |||
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Microsoft Publisher | Desktop publishing software | |||
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Microsoft Word | Word processing software | |||
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Mozilla Firefox | Internet browser software | |||
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Oracle PeopleSoft | Enterprise resource planning ERP software | |||
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Payroll software | Time accounting software | |||
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Project management software | Project management software | |||
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Web browser software | Internet browser software | |||
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Work scheduling software | Calendar and scheduling software | |||
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10-key calculators | Calculators or accessories | |||
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Computer data input scanners | Scanners | |||
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Computer laser printers | Laser printers | |||
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Desktop computers | Desktop computers | |||
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Facsimile machines | Facsimile machines | |||
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Fax machines | Facsimile machines | |||
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Laptop computers | Notebook computers | |||
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Liquid crystal display LCD projectors | Liquid crystal display projector | |||
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Multi-line telephone systems | Special purpose telephones | |||
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Personal computers | Personal computers | |||
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Photocopiers | Photocopiers | |||
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Photocopying equipment | Photocopiers | |||
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Postal scales | Postal scales | |||
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Scanners | Scanners | |||
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Voice mail systems | Voice mail systems | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
On-Site or In-Plant Training | Up to and including 1 month | |||
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Alternate Job Title(s) | |||
Accountant | |||
Accounting Administrator | |||
Accounting Clerks Supervisor | |||
Accounting Director | |||
Accounting Manager | |||
Accounting Supervisor | |||
Accounts Payable Supervisor | |||
Accounts Receivable Manager | |||
Accounts Receivable Supervisor | |||
Adjustment Supervisor | |||
Administrative Assistant | |||
Administrative Assistant to the Dean | |||
Administrative Coordinator | |||
Administrative Officer | |||
Administrative Services Director | |||
Administrative Supervisor | |||
Administrator | |||
Admissions Director | |||
Admissions Officer | |||
Admissions Supervisor | |||
Admitting Officer | |||
Advertising Dispatch Clerks Supervisor | |||
Agency Appointments Supervisor | |||
Airline Ticket Sales and Reservations Supervisor | |||
Animal Hospital Office Supervisor | |||
Assembly Stock Supervisor | |||
Audit Clerks Supervisor | |||
Auto Club Safety Program Coordinator | |||
Automatic Chief | |||
Automobile Club Safety Program Coordinator | |||
Automotive Service Advisor | |||
Automotive Service Writer | |||
Baggage Agent Supervisor | |||
Baggage and Mail Agent | |||
Baggagemaster | |||
Banking Supervisor | |||
Billing Administrator | |||
Billing Department Supervisor | |||
Billing Services Manager | |||
Billing Supervisor | |||
Booking Supervisor | |||
Bookkeepers Supervisor | |||
Bookkeeping Clerks Supervisor | |||
Boxing and Pressing Supervisor | |||
Business Manager | |||
Business Services Supervisor | |||
Call Center Director | |||
Cargo Supervisor | |||
Cashiers Supervisor | |||
Central Office Operator Supervisor | |||
Central Office Telephone Operators Supervisor | |||
Central Supply Manager | |||
Central Supply Supervisor | |||
Central Supply Technician Supervisor | |||
Chief Crew Scheduler | |||
Chief Dispatcher | |||
Chief Load Dispatcher | |||
Chief Meter Reader | |||
Chief Order Dispatcher | |||
Chief Payroll Clerk | |||
Chief Service Dispatcher | |||
Chief Service Observer | |||
Chief Telephone Operator | |||
Civil Process Supervisor | |||
Claims Adjuster Supervisor | |||
Claims Supervisor | |||
Classified Advertising Supervisor | |||
Clerical Supervisor | |||
Clerk Supervisor | |||
Clinical Services Director | |||
Coding Clerks Supervisor | |||
Coin Machine Collector Supervisor | |||
Collection Supervisor | |||
Commissary Agent | |||
Communication Center Coordinator | |||
Complaint Evaluation Supervisor | |||
Computer Operations Supervisor | |||
Contact and Service Clerks Supervisor | |||
Control Board Operator | |||
Controller | |||
Coordinator | |||
Correspondence Section Supervisor | |||
Cost Control Supervisor | |||
Cost and Sales Record Supervisor | |||
Credit Manager | |||
Credit and Loan Collections Supervisor | |||
Customer Care Manager | |||
Customer Complaint Service Supervisor | |||
Customer Records Division Supervisor | |||
Customer Service Administrator | |||
Customer Service Director | |||
Customer Service Manager | |||
Customer Service Officer | |||
Customer Service Representative Supervisor | |||
Customer Service Supervisor | |||
Customer Services Supervisor | |||
Cycle Counter | |||
Data Control Clerk Supervisor | |||
Data Entry Supervisor | |||
Data Processing Supervisor | |||
Delivery Department Supervisor | |||
Department Manager | |||
Director | |||
Dispatch Manager | |||
Distribution Manager | |||
Documentation Supervisor | |||
Education Administrator | |||
Executive Assistant | |||
Executive Vice President | |||
Facilities Manager | |||
Field Cashier | |||
Field Service Manager | |||
Files Supervisor | |||
Film Vault Supervisor | |||
Finance Director | |||
Financial Aid Director | |||
Fire Chief | |||
Flight Reservations Manager | |||
Floor Space Allocator | |||
Food Checkers and Cashiers Supervisor | |||
Force Adjustment Supervisor | |||
Front End Manager | |||
Gate Services Supervisor | |||
General Accounting Manager | |||
General Manager | |||
Group Chief Operator | |||
Head Bookkeeper | |||
Head Cashier | |||
Head Control Clerk | |||
Head Stock Transfer Clerk | |||
Head Teller | |||
Head Transfer Clerk | |||
Home Energy Consultant Supervisor | |||
Hospital Admissions Officer | |||
Hotel or Motel Front Desk Supervisor | |||
Hub Lead | |||
Human Resources Director | |||
Human Resources Manager | |||
Inventory Administrator | |||
Inventory Control Manager | |||
Inventory Control Supervisor | |||
Inventory Management Specialist | |||
Inventory Specialist Manager | |||
Keypunch Operators Supervisor | |||
Learning Center Coordinator | |||
Lending Activities Supervisor | |||
Linen Room Supervisor | |||
Machine Records Units Supervisor | |||
Magazine Supervisor | |||
Mail Carriers Supervisor | |||
Mail Clerks Supervisor | |||
Mail Sorting Supervisor | |||
Mailroom Supervisor | |||
Mails Supervisor | |||
Maintenance Supervisor | |||
Marking Room Supervisor | |||
Measurement Department Chief Clerk | |||
Medical Billing Manager | |||
Medical Billing Supervisor | |||
Meter Readers Supervisor | |||
Money Room Supervisor | |||
Office Coordinator | |||
Office Manager | |||
Office Services Supervisor | |||
Office Supervisor | |||
Operations Manager | |||
Operations Vice President | |||
Operators School Manager | |||
Order Administrator | |||
Order Takers Supervisor | |||
PBX Supervisor (Private Branch Exchange Supervisor) | |||
Passenger Service Supervisor | |||
Patient Care Coordinator | |||
Pay Station Department Manager | |||
Payroll Administrator | |||
Payroll Master | |||
Payroll Supervisor | |||
Personnel Clerks Supervisor | |||
Petroleum Inspector Supervisor | |||
Plant Manager | |||
Policy Change Clerks Supervisor | |||
Postal Supervisor | |||
Print Shop Chief Clerk | |||
Production Clerks Supervisor | |||
Production Control Supervisor | |||
Proof Machine Operator Supervisor | |||
Property Master | |||
Public Message Service Supervisor | |||
Public Service Director | |||
Purchasing Manager | |||
Purchasing and Claims Supervisor | |||
Rate Supervisor | |||
Real Estate Office Supervisor | |||
Records Supervisor | |||
Regulatory Administrator | |||
Reservation Supervisor | |||
Reservations Agent | |||
Reservations Manager | |||
Route Supervisor | |||
Sack Department Supervisor | |||
Safety Deposit Supervisor | |||
Sales Manager | |||
Schedule Supervisor | |||
Script Supervisor | |||
Secretary of Police | |||
Securities Vault Supervisor | |||
Service or Work Chief Dispatcher | |||
Shelving Supervisor | |||
Shipping Receiving Manager | |||
Shipping Supervisor | |||
Shipping and Receiving Supervisor | |||
Space Control Supervisor | |||
Staff Services Manager | |||
Statement Clerks Manager | |||
Statement Clerks Supervisor | |||
Station Agent | |||
Steno Pool Supervisor | |||
Stock Control Supervisor | |||
Stock Room Manager | |||
Stock Supervisor | |||
Stockroom Supervisor | |||
Storekeeper | |||
Stores Supervisor | |||
Supervisory Clerk | |||
Survey Workers Supervisor | |||
Switchboard Operator Supervisor | |||
Tabulating Supervisor | |||
Tariff Supervisor | |||
Team Leader | |||
Team Manager | |||
Technical Coordinator | |||
Technical Services Team Leader | |||
Telecommunicator Supervisor | |||
Telegraphic Typewriter Operators Supervisor | |||
Telephone Clerks Supervisor | |||
Telephone Information Supervisor | |||
Telephone Operators Supervisor | |||
Telephone Order Supervisor | |||
Telephone Solicitor Supervisor | |||
Teller Supervisor | |||
Tellers Supervisor | |||
Ticket Sales Supervisor | |||
Timekeeping Supervisor | |||
Toll Collector Supervisor | |||
Tool Crib Manager | |||
Tool Crib Supervisor | |||
Transcribing Operators Supervisor | |||
Travel Information Center Supervisor | |||
Trust Accounts Supervisor | |||
Typing Pool Supervisor | |||
Typing Section Chief | |||
Typists Supervisor | |||
Underwriting Clerks Supervisor | |||
Vault Cashier | |||
Want Ad Supervisor | |||
Ward Service Supervisor | |||
Warehouse Supervisor | |||
Warranty Administrator | |||
Warranty Manager | |||
Weigh Boss | |||
Word Processing Supervisor | |||
Workforce Services Supervisor | |||
Yard Supervisor | |||
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