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Summary Job Description | Tasks | |||
Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers. | Greet customers and ascertain what each customer wants or needs. | |||
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Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. | ||||
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Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. | ||||
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Compute sales prices, total purchases and receive and process cash or credit payment. | ||||
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Maintain records related to sales. | ||||
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Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. | ||||
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Recommend, select, and help locate or obtain merchandise based on customer needs and desires. | ||||
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Answer questions regarding the store and its merchandise. | ||||
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Describe merchandise and explain use, operation, and care of merchandise to customers. | ||||
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Ticket, arrange and display merchandise to promote sales. | ||||
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Prepare sales slips or sales contracts. | ||||
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Place special orders or call other stores to find desired items. | ||||
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Demonstrate use or operation of merchandise. | ||||
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Clean shelves, counters, and tables. | ||||
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Exchange merchandise for customers and accept returns. | ||||
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Bag or package purchases, and wrap gifts. | ||||
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Help customers try on or fit merchandise. | ||||
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Inventory stock and requisition new stock. | ||||
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Prepare merchandise for purchase or rental. | ||||
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Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. | ||||
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Estimate and quote trade-in allowances. | ||||
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Estimate cost of repair or alteration of merchandise. | ||||
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Estimate quantity and cost of merchandise required, such as paint or floor covering. | ||||
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Rent merchandise to customers. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Salespersons, Retail
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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Sales and Marketing | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
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Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Negotiation | Bringing others together and trying to reconcile differences. | |||
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Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Instructing | Teaching others how to do something. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Originality | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. | |||
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Tools/Technology Example | Product Category | |||
ASI Complete software | Point of sale POS software | |||
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American Precision Instruments Regit | Point of sale POS software | |||
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Attitude POS itive AccuPOS Retail | Point of sale POS software | |||
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Bibase 4POS Retail | Point of sale POS software | |||
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Borderland software | Point of sale POS software | |||
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CAP Automation SellWise | Point of sale POS software | |||
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ComCash software | Point of sale POS software | |||
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CompuTant CounterPoint | Point of sale POS software | |||
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CyberMatrix software | Point of sale POS software | |||
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DacEASY software | Point of sale POS software | |||
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Datasym SYMFINITE | Point of sale POS software | |||
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EZ software | Point of sale POS software | |||
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Eclipse software | Development environment software | |||
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Exact Software | Human resources software | |||
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Gift registry software | Data base user interface and query software | |||
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ICVERIFY software | Point of sale POS software | |||
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Infocorp Computer Solutions $mart System | Point of sale POS software | |||
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Infocorp Softwear/POS | Point of sale POS software | |||
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Internet browser software | Internet browser software | |||
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Intuit QuickBooks software | Accounting software | |||
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LOB RetailPoint | Point of sale POS software | |||
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Logisoft Positive Pos System | Point of sale POS software | |||
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ManageMore Cellular Manager | Point of sale POS software | |||
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Master Merchant Systems Music Store | Point of sale POS software | |||
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MicroBiz software | Point of sale POS software | |||
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Microsoft Excel | Spreadsheet software | |||
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Microsoft Word | Word processing software | |||
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Millennium Software Atrex | Point of sale POS software | |||
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Plexis Software Plexis POS | Point of sale POS software | |||
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Point of sale POS bookstore software | Point of sale POS software | |||
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Point of sale POS parts and services software | Point of sale POS software | |||
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Point of sale POS software | Point of sale POS software | |||
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RiscStation POSSum | Point of sale POS software | |||
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SBS Keystroke | Point of sale POS software | |||
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Semicron Systems software | Point of sale POS software | |||
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Sixth Sense software | Point of sale POS software | |||
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Softpedia ShopInvo | Point of sale POS software | |||
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SureSELL software | Point of sale POS software | |||
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System 3 POS software | Point of sale POS software | |||
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The General Store software | Point of sale POS software | |||
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The Retail Solution software | Point of sale POS software | |||
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TokenWorks Magnetic Card Reader | Point of sale POS software | |||
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True North Computer Retail Plus | Point of sale POS software | |||
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VeriFone PC Charge Pro | Point of sale POS software | |||
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Vigilant software | Point of sale POS software | |||
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Visual Retail Plus software | Point of sale POS software | |||
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Adjustable widemouth pliers | Adjustable widemouth pliers | |||
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Adjustable wrenches | Adjustable wrenches | |||
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Barcode scanners | Bar code reader equipment | |||
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Calculators | Calculators or accessories | |||
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Cash registers | Cash registers | |||
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Clothing irons | Domestic clothing irons | |||
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Clothing steamers | Garment steamer | |||
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Computerized cash registers | Cash registers | |||
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Credit card readers | Magnetic card readers | |||
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Desktop computers | Desktop computers | |||
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Electronic funds transfer EFT terminals | Electronic funds transfer point of sale equipment | |||
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Gas consoles | Fluid regulators | |||
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Hammers | Hammers | |||
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Ladders | Ladders | |||
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Lottery machines | Ticket dispensing machines | |||
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Magnetic card readers | Magnetic card readers | |||
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Personal computers | Personal computers | |||
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Point of sale POS computer terminals | Point of sale POS terminal | |||
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Price guns | Label dispensers | |||
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Screwdrivers | Screwdrivers | |||
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Sewing machines | Domestic sewing machines | |||
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Tape measures | Tape measures | |||
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Telecheck processing terminals | Point of sale credit or debit verification kits | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
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On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
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Related Work Experience | None | |||
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On-Site or In-Plant Training | Up to and including 1 month | |||
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Alternate Job Title(s) | |||
Agent | |||
Art Dealer | |||
Art Objects Salesperson | |||
Associate Sales | |||
Attendant Sales | |||
Auto Dealer | |||
Automobile Accessories Salesperson | |||
Automobile Salesman | |||
Automobiles Salesperson | |||
Automotive Salesperson | |||
Bakery Clerk | |||
Bargain Table Clerk | |||
Beauty Consultant | |||
Beauty Counselor | |||
Boats and Marine Supplies Sales Representative | |||
Books Salesperson | |||
Bridal Consultant | |||
Car Dealer | |||
Car Salesman | |||
Car Salesperson | |||
Cashier | |||
Cashier and Salesperson | |||
China and Silverware Salesperson | |||
Cigarette Seller | |||
Clerk | |||
Clothier | |||
Clothing Consultant | |||
Consultant | |||
Corsetier | |||
Corsets Salesperson | |||
Cosmetic Consultant | |||
Cosmetic Counselor | |||
Cosmetics and Toiletries Salesperson | |||
Coupon Redemption Clerk | |||
Curtains and Draperies Salesperson | |||
Customer Assistant | |||
Dairy Clerk | |||
Department Store Salesperson | |||
Design Consultant | |||
Drapery Counselor | |||
Drapery Estimator | |||
Dry Goods Clerk | |||
Electric Motors Salesperson | |||
Fashion Consultant, Selling | |||
Fitter | |||
Fitting Room Associate | |||
Floor Clerk | |||
Floor Coverings Salesperson | |||
Flowers Salesperson | |||
Flying Squad Salesperson | |||
Food Sales Clerk | |||
Furniture Salesperson | |||
Furs Salesperson | |||
Garden Consultant | |||
General Hardware Salesperson | |||
General Merchandise Salesperson | |||
Haberdasher | |||
Home Planning Consultant Salesperson | |||
Horticultural and Nursery Products Salesperson | |||
Hourly Sales Staff | |||
Household Appliances Salesperson | |||
Infants' and Children's Wear Salesperson | |||
Internet Sales Manager | |||
Jewelry Salesperson | |||
Layaway Clerk | |||
Leather and Suede Apparel and Accessories Salesperson | |||
Major Sales Associate | |||
Meat Clerk | |||
Meat Hostess | |||
Men's Furnishings Salesperson | |||
Men's and Boys' Clothing Salesperson | |||
Menswear Salesperson | |||
Merchandise Coordinator | |||
Merchandise Manager | |||
Merchandising Assistant | |||
Millinery Salesperson | |||
Musical Instruments and Accessories Salesperson | |||
New Car Salesperson | |||
Orthopedic Shoe Fitter | |||
Orthopedic Shoes Salesperson | |||
Paint Mixer | |||
Pet Counselor | |||
Pet Supplies Salesperson | |||
Pets Salesperson | |||
Pets and Pet Supplies Salesperson | |||
Phonograph Records and Tape Recordings Salesperson | |||
Photographic Supplies and Equipment Salesperson | |||
Pianos and Organs Salesperson | |||
Platform Attendant | |||
Retail Clerk | |||
Retail Sales Associate | |||
Retail Sales Clerk | |||
Retail Sales Representative | |||
Retail Salesman | |||
Retail Salesperson | |||
Retail Salesworker | |||
Sales And Leasing Consultant | |||
Sales Assistant | |||
Sales Associate | |||
Sales Attendant | |||
Sales Clerk | |||
Sales Consultant | |||
Sales Person | |||
Sales Professional | |||
Sales Representative | |||
Sales Specialist | |||
Sales Trainee | |||
Salesman | |||
Selling Manager | |||
Service Advisor | |||
Sewing Machines Salesperson | |||
Sheet Music Salesperson | |||
Shoe Clerk | |||
Shoe Fitter | |||
Shoe Salesman | |||
Shoe Salesperson | |||
Shoes Salesperson | |||
Shop Girl | |||
Shop Worker | |||
Sporting Goods Salesperson | |||
Stamp Redemption Clerk | |||
Stamps or Coins Salesperson | |||
Stereo Equipment Salesperson | |||
Store Associate | |||
Store Clerk | |||
Store Manager | |||
Surgical Corsetier | |||
Toy Consultant | |||
Toy Trains and Accessories Salesperson | |||
Trailers and Motor Homes Salesperson | |||
Used Car Salesperson | |||
Vendette | |||
Wallpaper Consultant | |||
Wardrobe Image Consultant | |||
Wig Sales Consultant | |||
Wigs Salesperson | |||
Women's Apparel Salesperson | |||
Women's Apparel and Accessories Salesperson | |||
Yard Goods Salesperson | |||
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