| ||||
Summary Job Description | Tasks | |||
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment. | Compute charges for merchandise or services and receive payments. | |||
| ||||
Prepare merchandise for display, or for purchase or rental. | ||||
| ||||
Recommend and provide advice on a wide variety of products and services. | ||||
| ||||
Answer telephones to provide information and receive orders. | ||||
| ||||
Greet customers and discuss the type, quality and quantity of merchandise sought for rental. | ||||
| ||||
Keep records of transactions, and of the number of customers entering an establishment. | ||||
| ||||
Prepare rental forms, obtaining customer signature and other information, such as required licenses. | ||||
| ||||
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired. | ||||
| ||||
Inspect and adjust rental items to meet needs of customer. | ||||
| ||||
Explain rental fees, policies and procedures. | ||||
| ||||
Reserve items for requested times and keep records of items rented. | ||||
| ||||
Receive orders for services, such as rentals, repairs, dry cleaning, and storage. | ||||
| ||||
Rent items, arrange for provision of services to customers and accept returns. | ||||
| ||||
Provide information about rental items, such as availability, operation or description. | ||||
| ||||
Advise customers on use and care of merchandise. | ||||
| ||||
Allocate equipment to participants in sporting events or recreational activities. | ||||
| ||||
CompGeo Salary Survey Benchmark Job Summary and Competencies
Counter and Rental Clerks
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
| ||||
Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
| ||||
Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
| ||||
Sales and Marketing | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. | |||
| ||||
English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
| ||||
Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
| ||||
Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
| ||||
Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
| ||||
| ||||
Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
| ||||
Speaking | Talking to others to convey information effectively. | |||
| ||||
Service Orientation | Actively looking for ways to help people. | |||
| ||||
Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
| ||||
Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
| ||||
Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
| ||||
Coordination | Adjusting actions in relation to others' actions. | |||
| ||||
Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
| ||||
Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
| ||||
Persuasion | Persuading others to change their minds or behavior. | |||
| ||||
Negotiation | Bringing others together and trying to reconcile differences. | |||
| ||||
Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
| ||||
| ||||
Important Ability Competencies | Competency Description | |||
Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
| ||||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
| ||||
Speech Recognition | The ability to identify and understand the speech of another person. | |||
| ||||
Speech Clarity | The ability to speak clearly so others can understand you. | |||
| ||||
Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
| ||||
Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
| ||||
Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
| ||||
Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
| ||||
Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
| ||||
Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
| ||||
Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
| ||||
Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
| ||||
Number Facility | The ability to add, subtract, multiply, or divide quickly and correctly. | |||
| ||||
Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
| ||||
Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
| ||||
| ||||
Tools/Technology Example | Product Category | |||
Database software | Data base user interface and query software | |||
| ||||
Point of sale POS software | Point of sale POS software | |||
| ||||
Word processing software | Word processing software | |||
| ||||
35 millimeter cameras | Still cameras | |||
| ||||
Adjustable widemouth pliers | Adjustable widemouth pliers | |||
| ||||
Adjustable wrenches | Adjustable wrenches | |||
| ||||
Barcode scanners | Bar code reader equipment | |||
| ||||
Cash registers | Cash registers | |||
| ||||
Credit card machines | Electronic funds transfer point of sale equipment | |||
| ||||
Delivery trucks | Delivery trucks | |||
| ||||
Desktop computers | Desktop computers | |||
| ||||
Digital cameras | Digital cameras | |||
| ||||
Handtrucks | Hand trucks or accessories | |||
| ||||
Nut drivers | Nut drivers | |||
| ||||
Personal computers | Personal computers | |||
| ||||
Screwdrivers | Screwdrivers | |||
| ||||
Surveillance cameras | Security cameras | |||
| ||||
Wire cutters | Wire cutters | |||
| ||||
Wire strippers | Stripping tools | |||
| ||||
| ||||
Prerequisite Qualification Category | Education and Experience Level | |||
On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
| ||||
On-Site or In-Plant Training | Up to and including 1 month | |||
| ||||
Related Work Experience | None | |||
| ||||
Required Level of Education | Less than a High School Diploma | |||
| ||||
Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
| ||||
| |||
Alternate Job Title(s) | |||
Airplane Charter Clerk | |||
Apartment Rental Clerk | |||
Apparel Rental Clerk | |||
Attendant | |||
Auto Rental Clerk | |||
Automobile Rental Clerk | |||
Baby Stroller Rental Clerk | |||
Baby Stroller and Wheelchair Rental Clerk | |||
Bicycle Rental Clerk | |||
Boat Rental Clerk | |||
Boats Renter | |||
Car Rental Agent | |||
Cashier | |||
Check Out Clerk | |||
Clerk | |||
Clerk Cashier | |||
Counter Attendant | |||
Counter Checker | |||
Counter Clerk | |||
Counter Helper | |||
Counter Person | |||
Coupon Redemption Clerk | |||
Crew Member | |||
Curb Attendant | |||
Customer Service Associate (CSA) | |||
Customer Service Representative (CSR) | |||
Dry Cleaning Attendant | |||
Dry Cleaning Counter Clerk | |||
Exchange Clerk | |||
Food Sales Clerk | |||
Front Clerk | |||
Fur Storage Clerk | |||
Furniture Rental Consultant | |||
Hospital Television Rental Clerk | |||
Launderette Attendant | |||
Laundry Attendant | |||
Laundry Clerk | |||
Laundry Pricing Clerk | |||
Laundry Room Attendant | |||
Laundry or Dry Cleaners Counter Clerk | |||
Layaway Clerk | |||
Leasing Consultant | |||
Office Rental Clerk | |||
Photo Booth Operator | |||
Rental Agent | |||
Rental Boats Caretaker | |||
Rental Clerk | |||
Rental Coordinator | |||
Rental Counter Clerk | |||
Repair Clerk | |||
Rug Measurer | |||
Sales Clerk | |||
Self Service Laundry and Dry Cleaning Attendant | |||
Service Establishment Attendant | |||
Service Writer | |||
Shoe Clerk | |||
Skate Shop Attendant | |||
Storage Facility Rental Clerk | |||
Tool and Equipment Rental Clerk | |||
Trailer Rental Clerk | |||
Vault Custodian | |||
Video Clerk | |||
Video Rental Clerk | |||
Watch and Clock Repair Clerk | |||
Wheelchair Rental Clerk | |||
Will Call Clerk | |||
Will Call Order Clerk | |||
| |||||||||||||||||||||
Copyright © 1995
- 2023 International Compensation Technologies and The Clayton Wallis Company. All Rights Reserved World Wide ictcw.com Member, WorldatWork - Formerly American and Canadian Compensation Associations (ACA/CCA) |