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Summary Job Description | Tasks | |||
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts. | Receive payments and post amounts paid to customer accounts. | |||
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Locate and monitor overdue accounts, using computers and a variety of automated systems. | ||||
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Record information about financial status of customers and status of collection efforts. | ||||
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Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. | ||||
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Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. | ||||
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Advise customers of necessary actions and strategies for debt repayment. | ||||
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Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. | ||||
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Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports. | ||||
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Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. | ||||
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Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. | ||||
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Negotiate credit extensions when necessary. | ||||
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Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. | ||||
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Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. | ||||
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Answer customer questions regarding problems with their accounts. | ||||
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Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Bill and Account Collectors
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
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Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
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Law and Government | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. | |||
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Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Negotiation | Bringing others together and trying to reconcile differences. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Mathematics | Using mathematics to solve problems. | |||
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Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
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Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Mathematical Reasoning | The ability to choose the right mathematical methods or formulas to solve a problem. | |||
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Number Facility | The ability to add, subtract, multiply, or divide quickly and correctly. | |||
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Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
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Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). | |||
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Tools/Technology Example | Product Category | |||
ADS Advantage | Customer relationship management CRM software | |||
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Adtec Agency Manager | Customer relationship management CRM software | |||
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Austin Logistics CallSelect | Customer relationship management CRM software | |||
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CU Connect processing software | Access software | |||
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Collection Data Systems CollectOne-Tiger | Customer relationship management CRM software | |||
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Columbia Ultimate Archive | Customer relationship management CRM software | |||
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Columbia Ultimate RPCS | Customer relationship management CRM software | |||
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Columbia Ultimate Remit | Point of sale POS software | |||
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Data-Tel Ceasar | Customer relationship management CRM software | |||
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Debt account management and collection software | Customer relationship management CRM software | |||
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Document management system software | Document management software | |||
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Internet browser software | Internet browser software | |||
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JD Edwards software | Accounting software | |||
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LexisNexis Banko | Information retrieval or search software | |||
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Microsoft Excel | Spreadsheet software | |||
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Ontario Systems FACS | Customer relationship management CRM software | |||
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Optical character recognition OCR software | Optical character reader OCR or scanning software | |||
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Quantrax Intelec | Customer relationship management CRM software | |||
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Relational database software | Data base user interface and query software | |||
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Sage Peachtree software | Accounting software | |||
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Spreadsheet software | Spreadsheet software | |||
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System Innovators software | Point of sale POS software | |||
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TCI XML Credit Interface | Information retrieval or search software | |||
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W3 Data BatchAppend411 | Information retrieval or search software | |||
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Web browser software | Internet browser software | |||
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Word processing software | Word processing software | |||
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Autodialers | Autodialers | |||
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Laptop computers | Notebook computers | |||
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Personal digital assistants PDA | Personal digital assistant PDAs or organizers | |||
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Predictive dialers | Autodialers | |||
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Scanners | Scanners | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
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On-Site or In-Plant Training | Up to and including 1 month | |||
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On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
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Related Work Experience | None | |||
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On-the-Job Training | Over 1 month, up to and including 3 months | |||
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Alternate Job Title(s) | |||
Account Receivable Associate | |||
Account Representative | |||
Account Resolution Analyst | |||
Account Service Representative | |||
Accounting Technician | |||
Accounts Collector | |||
Accounts Receivable Specialist | |||
Agent | |||
Bad Credit Collector | |||
Bill Collector | |||
Biller | |||
Billing Clerk | |||
Billing Manager | |||
Billing Representative | |||
Business Office Manager | |||
Car Repossessor | |||
Chaser | |||
Claims Collector | |||
Collection Agent | |||
Collection Clerk | |||
Collection Manager | |||
Collection Specialist | |||
Collection Supervisor | |||
Collections Agent | |||
Collections Clerk | |||
Collections Manager | |||
Collections Officer | |||
Collections Representative | |||
Collector | |||
Credit Clerk | |||
Credit Collections Manager | |||
Credit Coordinator | |||
Credit Manager | |||
Credit Specialist | |||
Customer Account Specialist | |||
Debt Collector | |||
Delinquency Counselor | |||
Dunner | |||
Group Billing Coordinator | |||
Installment Agent | |||
Installment Loan Collector | |||
Insurance Billing Clerk | |||
Insurance Collector | |||
Medical Biller | |||
Medical Collector | |||
Patient Access Specialist | |||
Patient Account Representative | |||
Patient Accounts Clerk | |||
Patient Financial Service Representative | |||
Payment Collector | |||
Recovery Collector | |||
Rent Collector | |||
Repossessor | |||
Self Pay Representative | |||
Skip Tracer | |||
Telephone Collector | |||
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