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Summary Job Description | Tasks | |||
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information. | Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. | |||
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Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. | ||||
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Prepare customer invoices and accept payment. | ||||
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Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. | ||||
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Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries. | ||||
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Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. | ||||
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Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements. | ||||
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Maintain computerized inventories of available passenger space and provide information on space reserved or available. | ||||
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Confer with customers to determine their service requirements and travel preferences. | ||||
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Examine passenger documentation to determine destinations and to assign boarding passes. | ||||
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Provide boarding or disembarking assistance to passengers needing special assistance. | ||||
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Check baggage and cargo and direct passengers to designated locations for loading. | ||||
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Announce arrival and departure information, using public address systems. | ||||
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Trace lost, delayed, or misdirected baggage for customers. | ||||
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Promote particular destinations, tour packages, and other travel services. | ||||
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Provide clients with assistance in preparing required travel documents and forms. | ||||
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Open and close information facilities, and keep them clean during operation. | ||||
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Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. | ||||
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Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. | ||||
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Contact motel, hotel, resort, and travel operators to obtain current advertising literature. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Reservation and Transportation Ticket Agents
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Public Safety and Security | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. | |||
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Transportation | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. | |||
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Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
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Negotiation | Bringing others together and trying to reconcile differences. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Systems Analysis | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. | |||
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Learning Strategies | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. | |||
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Instructing | Teaching others how to do something. | |||
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Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). | |||
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Originality | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
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Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
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Mathematical Reasoning | The ability to choose the right mathematical methods or formulas to solve a problem. | |||
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Speed of Closure | The ability to quickly make sense of, combine, and organize information into meaningful patterns. | |||
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Time Sharing | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). | |||
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Far Vision | The ability to see details at a distance. | |||
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Tools/Technology Example | Product Category | |||
Amadeus Altea Reservation | Data base user interface and query software | |||
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Computer reservation system CRS software | Data base user interface and query software | |||
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Corel WordPerfect software | Word processing software | |||
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Email software | Electronic mail software | |||
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Galileo 360 Fares | Data base user interface and query software | |||
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GuestServe | Data base user interface and query software | |||
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MICROS Systems MICROS 9700 HMS | Point of sale POS software | |||
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MICROS Systems OPERA Property Management System PMS | Data base user interface and query software | |||
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Microsoft Access | Data base user interface and query software | |||
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Microsoft Excel | Spreadsheet software | |||
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Microsoft Office software | Office suite software | |||
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Microsoft Outlook | Electronic mail software | |||
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Microsoft Word | Word processing software | |||
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Property management system PMS software | Data base user interface and query software | |||
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Property scheduling software | Calendar and scheduling software | |||
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Sabre Airline Solutions SabreSonic Ticket | Data base user interface and query software | |||
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Web browser software | Internet browser software | |||
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Worldspan Go! Reservation System software | Data base user interface and query software | |||
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Airline ticket printers | Airline ticket or boarding pass ATB printers | |||
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Cash registers | Cash registers | |||
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Credit card processing machines | Electronic funds transfer point of sale equipment | |||
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Desktop computers | Desktop computers | |||
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Laptop computers | Notebook computers | |||
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Multi-line telephone systems | Special purpose telephones | |||
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Personal computers | Personal computers | |||
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Private automatic branch exchange PABX systems | Premise branch exchange PBX systems | |||
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Public address PA systems | Public address systems | |||
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Ticket printing machines | Ticket dispensing machines | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
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Related Work Experience | None | |||
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On-Site or In-Plant Training | Up to and including 1 month | |||
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On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
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Alternate Job Title(s) | |||
Airline Reservation Agent | |||
Airline Reservationist | |||
Airline Station Agent | |||
Airline Ticket Agent | |||
Auto Club Travel Counselor | |||
Automobile Club Information Clerk | |||
Automobile Travel Club Counselor | |||
Baggage Agent | |||
Baggage Clerk | |||
Cabin Agent | |||
Commercial Agent | |||
Customer Service Agent | |||
Customer Service Representative (CSR) | |||
Departure Clerk | |||
Depot Agent | |||
Fleet Service Clerk | |||
Flight Agent | |||
Flight Service Agent | |||
Gate Agent | |||
General Passenger Agent | |||
Hotel Reservation Agent | |||
Hotel Reservationist | |||
Interchange Agent | |||
Passenger Agent | |||
Passenger Booking Clerk | |||
Passenger Rate Clerk | |||
Passenger Service Agent | |||
Passenger Solicitor | |||
Railroad Passenger Agent | |||
Reservation Agent | |||
Reservation Clerk | |||
Reservation Sales Agent | |||
Reservationist | |||
Reservations Agent | |||
Road Advisor | |||
Road Consultant | |||
Space Control Agent | |||
Space Controller | |||
Station Agent | |||
Steamship Agent | |||
Ticket Agent | |||
Ticket Clerk | |||
Ticket Dispatcher | |||
Ticket Seller | |||
Ticketing Clerk | |||
Tour Coordinator | |||
Tour Counselor | |||
Tour Sales Representative | |||
Tourist Agent | |||
Tourist Information Assistant | |||
Train Clerk | |||
Train Reservation Clerk | |||
Transportation Agent | |||
Transportation Clerk | |||
Travel Clerk | |||
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