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Summary Job Description | Tasks | |||
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence. | Schedule and confirm patient diagnostic appointments, surgeries and medical consultations. | |||
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Compile and record medical charts, reports, and correspondence, using typewriter or personal computer. | ||||
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Answer telephones, and direct calls to appropriate staff. | ||||
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Receive and route messages and documents such as laboratory results to appropriate staff. | ||||
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Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. | ||||
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Interview patients to complete documents, case histories, and forms such as intake and insurance forms. | ||||
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Maintain medical records, technical library and correspondence files. | ||||
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Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records. | ||||
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Transmit correspondence and medical records by mail, e-mail, or fax. | ||||
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Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies. | ||||
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Arrange hospital admissions for patients. | ||||
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Transcribe recorded messages and practitioners' diagnoses and recommendations into patients' medical records. | ||||
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Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records. | ||||
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Complete insurance and other claim forms. | ||||
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Prepare correspondence and assist physicians or medical scientists with preparation of reports, speeches, articles and conference proceedings. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Medical Secretaries
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
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Medicine and Dentistry | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. | |||
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Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Time Sharing | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Tools/Technology Example | Product Category | |||
Accounts payable software | Accounting software | |||
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Accounts receivable software | Accounting software | |||
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Addressing software | Word processing software | |||
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Billing software | Accounting software | |||
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Corel WordPerfect software | Word processing software | |||
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Database software | Data base user interface and query software | |||
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Desktop publishing software | Desktop publishing software | |||
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Email software | Electronic mail software | |||
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Graphics software | Graphics or photo imaging software | |||
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Henry Schein Dentrix software | Medical software | |||
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IDX Groupcast | Calendar and scheduling software | |||
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Intuit QuickBooks software | Accounting software | |||
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MEDITECH Medical and Practice Management MPM Suite | Medical software | |||
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McKesson Medisoft software | Medical software | |||
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Microsoft Access | Data base user interface and query software | |||
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Microsoft Excel | Spreadsheet software | |||
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Microsoft Office software | Office suite software | |||
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Microsoft Outlook | Electronic mail software | |||
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Microsoft PowerPoint | Presentation software | |||
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Microsoft Word | Word processing software | |||
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Microsys MicroMD | Medical software | |||
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NaviMedix NaviNet | Medical software | |||
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Patterson Dental Supply Patterson EagleSoft | Medical software | |||
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Scheduling software | Calendar and scheduling software | |||
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Spreadsheet software | Spreadsheet software | |||
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Web browser software | Internet browser software | |||
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Word processing software | Word processing software | |||
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dBase Plus | Data base user interface and query software | |||
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doc.com | Medical software | |||
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Credit card machines | Electronic funds transfer point of sale equipment | |||
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Desktop computers | Desktop computers | |||
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Dictaphones | Dictation machines | |||
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Fax machines | Facsimile machines | |||
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Hospital intercom equipment | Hospital intercom systems | |||
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Laptop computers | Notebook computers | |||
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Laser printers | Laser printers | |||
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Multi-line telephone systems | Special purpose telephones | |||
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Notebook computers | Notebook computers | |||
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Personal computers | Personal computers | |||
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Photocopying equipment | Photocopiers | |||
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Scanners | Scanners | |||
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Switchboards | Premise branch exchange PBX systems | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
On-the-Job Training | Over 1 month, up to and including 3 months | |||
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Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
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Related Work Experience | Over 6 months, up to and including 1 year | |||
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On-Site or In-Plant Training | Over 1 month, up to and including 3 months | |||
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On-Site or In-Plant Training | None | |||
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Alternate Job Title(s) | |||
Administrative Assistant | |||
Administrative Support Specialist | |||
Admissions Administrative Assistant | |||
Admissions Coordinator | |||
Appointment Scheduler | |||
Business Assistant | |||
Certified Professional Coder (CPC) | |||
Data Transcriber | |||
Dental Office Manager | |||
Dental Secretary | |||
File Clerk | |||
Front Office Manager | |||
Health Information Coder | |||
Health Unit Coordinator | |||
Hospital Admissions Clerk | |||
Hospital Receptionist | |||
Hospital Secretary | |||
Hospital Unit Clerk | |||
Insurance Verifier | |||
Medical Administrative Assistant | |||
Medical Administrative Specialist | |||
Medical Assistant | |||
Medical Biller Coder | |||
Medical Biller/Coder | |||
Medical Billing Coder | |||
Medical Billing Specialist | |||
Medical Front Desk Specialist | |||
Medical Office Clerk | |||
Medical Office Coordinator | |||
Medical Office Receptionist | |||
Medical Office Secretary | |||
Medical Office Specialist | |||
Medical Office Worker | |||
Medical Receptionist | |||
Medical Records Clerk | |||
Medical Reimbursement Specialist | |||
Medical Scheduler | |||
Medical Secretary | |||
Medical Terminologist | |||
Office Manager | |||
Office Systems Technician | |||
Patient Account Representative | |||
Patient Coordinator | |||
Patient Relations Representative (PRR) | |||
Patient Services Representative | |||
Physician Office Specialist | |||
Program Support Clerk | |||
Psychiatric Secretary | |||
Receptionist | |||
Surgery Scheduler | |||
Unit Support Representative | |||
Verification Specialist | |||
Ward Clerk | |||
Ward Secretary | |||
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