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Summary Job Description | Tasks | |||
All information and record clerks not listed separately. | Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. | |||
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Receive payment and record receipts for services. | ||||
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Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents. | ||||
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Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. | ||||
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Hear and resolve complaints from customers and public. | ||||
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File and maintain records. | ||||
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Transmit information or documents to customers, using computer, mail, or facsimile machine. | ||||
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Schedule appointments, and maintain and update appointment calendars. | ||||
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Analyze data to determine answers to questions from customers or members of the public. | ||||
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Provide information about establishment such as location of departments or offices, employees within the organization, or services provided. | ||||
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Keep a current record of staff members' whereabouts and availability. | ||||
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Collect, sort, distribute and prepare mail, messages and courier deliveries. | ||||
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Calculate and quote rates for tours, stocks, insurance policies, or other products and services. | ||||
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Take orders for merchandise or materials and send them to the proper departments to be filled. | ||||
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Process and prepare memos, correspondence, travel vouchers, or other documents. | ||||
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Schedule space and equipment for special programs and prepare lists of participants. | ||||
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Enroll individuals to participate in programs and notify them of their acceptance. | ||||
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Conduct tours or deliver talks describing features of public facility such as a historic site or national park. | ||||
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Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area. | ||||
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All information and record clerks not listed separately. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Receptionists and Information Clerks
Receptionists and Information Clerks
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
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Important Skill Competencies | Competency Description | |||
Speaking | Talking to others to convey information effectively. | |||
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Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Negotiation | Bringing others together and trying to reconcile differences. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Important Ability Competencies | Competency Description | |||
Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Number Facility | The ability to add, subtract, multiply, or divide quickly and correctly. | |||
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Tools/Technology Example | Product Category | |||
Alpha Software Alpha Five | Data base user interface and query software | |||
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Appointment scheduling software | Calendar and scheduling software | |||
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Automated information system software | Data base user interface and query software | |||
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Billing software | Accounting software | |||
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Bookkeeping software | Accounting software | |||
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Claim processing system software | Data base user interface and query software | |||
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Corel WordPerfect software | Word processing software | |||
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Database software | Data base user interface and query software | |||
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Desktop publishing software | Desktop publishing software | |||
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Email software | Electronic mail software | |||
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Filing system software | Document management software | |||
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GE Healthcare Centricity EMR | Medical software | |||
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IBM Check Processing Control System CPSC | Data base user interface and query software | |||
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IBM Lotus Notes | Electronic mail software | |||
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IBS QSI System software | Compliance software | |||
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Microsoft Excel | Spreadsheet software | |||
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Microsoft Office SharePoint Server MOSS | Network conferencing software | |||
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Microsoft Office software | Office suite software | |||
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Microsoft Outlook | Electronic mail software | |||
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Microsoft PowerPoint | Presentation software | |||
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Microsoft Publisher | Desktop publishing software | |||
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Microsoft Word | Word processing software | |||
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St. Paul Travelers e-CARMA | Data base user interface and query software | |||
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Web browser software | Internet browser software | |||
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Calculators | Calculators or accessories | |||
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Data input scanners | Scanners | |||
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Desktop computers | Desktop computers | |||
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Dictation equipment | Dictation machines | |||
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Electric typewriters | Typewriters | |||
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Fax machines | Facsimile machines | |||
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Multi-line switchboards | Premise branch exchange PBX systems | |||
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Multi-line telephone systems | Special purpose telephones | |||
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Personal computers | Personal computers | |||
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Photocopying equipment | Photocopiers | |||
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Postage machines | Franking or postage machines | |||
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Public address PA systems | Public address systems | |||
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Switchboards | Premise branch exchange PBX systems | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
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On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
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On-Site or In-Plant Training | Up to and including 1 month | |||
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Related Work Experience | Over 6 months, up to and including 1 year | |||
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Related Work Experience | Over 1 year, up to and including 2 years | |||
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Alternate Job Title(s) | |||
Administrative Assistant | |||
Appointment Clerk | |||
Appointment Scheduler | |||
Appointment Setter | |||
Automobile Club Information Clerk | |||
Call Center Agent | |||
Call Center Operator | |||
Call Center Representative | |||
Call Taker | |||
Cashier | |||
Clerk | |||
Clerk Specialist | |||
Clinic Receptionist | |||
Community Liaison | |||
Credit Reporting Clerk | |||
Customer Care Representative (CCR) | |||
Customer Service Representative | |||
Dental Receptionist | |||
Emergency Room Clerk | |||
Facility Assistant | |||
File Clerk | |||
Front Desk Clerk | |||
Front Desk Officer | |||
Front Desk Receptionist | |||
Greeter | |||
Guard Entrance Registrar | |||
Hospital Receptionist | |||
Hospitality Aide | |||
Human Resources Receptionist | |||
In-File Operator | |||
Information Specialist | |||
Keyboard Specialist | |||
Land Leasing Examiner | |||
Land Leasing Information Clerk | |||
Legal Receptionist | |||
Medical Assistant | |||
Medical Office Receptionist | |||
Medical Receptionist | |||
Medical Scheduler | |||
Medical Secretary | |||
Member Service Representative | |||
Merchandising Assistant | |||
Office Assistant | |||
Office Manager | |||
Operator | |||
Outpatient Clerk | |||
Park Aide | |||
Patient Registration Representative | |||
Pay Station Attendant | |||
People Greeter | |||
Policyholder Information Clerk | |||
Quoter | |||
Receptionist | |||
Receptionist Telephone Operator | |||
Referral Coordinator | |||
Referral and Information Aide | |||
Register Clerk | |||
Registrar | |||
Registration Clerk | |||
Research Clerk | |||
Sales Assistant | |||
Schedule Announcer | |||
Scheduler | |||
Secretary | |||
Space Scheduler | |||
Switchboard Operator | |||
Telephone Answerer | |||
Telephone Appointment Clerk | |||
Telephone Clerk | |||
Telephone Information Clerk | |||
Telephone Operator Receptionist | |||
Telephone Quotation Clerk | |||
Tourist Information Assistant | |||
Utility Clerk | |||
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