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Summary Job Description | Tasks | |||
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing. | Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions. | |||
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Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. | ||||
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Answer telephones, direct calls, and take messages. | ||||
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Compile, copy, sort, and file records of office activities, business transactions, and other activities. | ||||
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Complete and mail bills, contracts, policies, invoices, or checks. | ||||
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Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. | ||||
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Compute, record, and proofread data and other information, such as records or reports. | ||||
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Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. | ||||
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Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. | ||||
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Review files, records, and other documents to obtain information to respond to requests. | ||||
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Deliver messages and run errands. | ||||
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Inventory and order materials, supplies, and services. | ||||
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Complete work schedules, manage calendars, and arrange appointments. | ||||
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Process and prepare documents, such as business or government forms and expense reports. | ||||
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Monitor and direct the work of lower-level clerks. | ||||
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Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. | ||||
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Count, weight, measure, or organize materials. | ||||
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Train other staff members to perform work activities, such as using computer applications. | ||||
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Prepare meeting agendas, attend meetings, and record and transcribe minutes. | ||||
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Troubleshoot problems involving office equipment, such as computer hardware and software. | ||||
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Make travel arrangements for office personnel. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
General Office Clerks
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
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Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
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Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
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Important Skill Competencies | Competency Description | |||
Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Instructing | Teaching others how to do something. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
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Number Facility | The ability to add, subtract, multiply, or divide quickly and correctly. | |||
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Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
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Tools/Technology Example | Product Category | |||
Alpha Software Alpha Five | Data base user interface and query software | |||
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Appointment scheduling software | Calendar and scheduling software | |||
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Billing software | Accounting software | |||
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Bookkeeping software | Accounting software | |||
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Database software | Data base user interface and query software | |||
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Electronic Data Interchange EDI systems | Enterprise application integration software | |||
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Email software | Electronic mail software | |||
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Filing system software | Document management software | |||
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IBM Check Processing Control System CPSC | Data base user interface and query software | |||
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Internet browser software | Internet browser software | |||
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Intuit QuickBooks software | Accounting software | |||
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Microsoft Access | Data base user interface and query software | |||
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Microsoft Excel | Spreadsheet software | |||
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Microsoft Office software | Office suite software | |||
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Microsoft Windows | Operating system software | |||
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Microsoft Word | Word processing software | |||
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Records management software | Document management software | |||
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Spreadsheet software | Spreadsheet software | |||
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St. Paul Travelers e-CARMA | Data base user interface and query software | |||
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Transcription system software | Document management software | |||
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Web browser software | Internet browser software | |||
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Word processing software | Word processing software | |||
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10-key calculators | Calculators or accessories | |||
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Adding machines | Adding machines | |||
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Computer laser printers | Laser printers | |||
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Computer terminals | Mainframe console or dumb terminals | |||
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Data input scanners | Scanners | |||
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Desktop computers | Desktop computers | |||
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Dictation equipment | Dictation machines | |||
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Digital duplicating machines | Digital duplicators | |||
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Electric typewriters | Typewriters | |||
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Fax machines | Facsimile machines | |||
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Laptop computers | Notebook computers | |||
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Letter folding machines | Letter folders | |||
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Multi-line telephone systems | Special purpose telephones | |||
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Personal computers | Personal computers | |||
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Photocopiers | Photocopiers | |||
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Photocopying equipment | Photocopiers | |||
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Postage machines | Franking or postage machines | |||
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Scanners | Scanners | |||
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Switchboards | Premise branch exchange PBX systems | |||
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Typewriters | Typewriters | |||
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Voice mail systems | Voice mail systems | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
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On-Site or In-Plant Training | None | |||
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Related Work Experience | Over 1 year, up to and including 2 years | |||
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Required Level of Education | Bachelor's Degree | |||
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Alternate Job Title(s) | |||
Account Clerk | |||
Accounting Clerk | |||
Administration Assistant | |||
Administration Clerk | |||
Administrative Assistant | |||
Administrative Clerk | |||
Administrative Office Assistant | |||
Administrative Support Specialist | |||
Administrative Technician | |||
Admissions Evaluator | |||
Agent-Licensing Clerk | |||
Animal Hospital Clerk | |||
Animal Shelter Clerk | |||
Appointment Scheduler | |||
Attendance Clerk | |||
Auction Assistant | |||
Audit Control Clerk | |||
Automobile Contract Clerk | |||
Blood Bank Calendar Control Clerk | |||
Blood Bank Credit Clerk | |||
Blood Donor Unit Assistant | |||
Board Attendant | |||
Bookkeeper | |||
Broadcast Checker | |||
Car Distributor | |||
Career Guidance Technician | |||
Chart Clerk | |||
Charter | |||
Circulation Clerk | |||
Clerical Aide | |||
Clerical Assistant | |||
Clerical Dentist Assistant | |||
Clerical Office Worker | |||
Clerk | |||
Clerk Typist | |||
Code and Test Clerk | |||
Congressional District Aide | |||
Copyright Expert | |||
Court Clerk | |||
Credit Card Clerk | |||
Credit Card Control Clerk | |||
Customer Service Representative | |||
Data Entry Clerk | |||
Data Examination Clerk | |||
Desk Clerk | |||
Diet Clerk | |||
Document Coordinator | |||
Document Examiner | |||
Document Processor | |||
Election Clerk | |||
Event Coordinator | |||
Examination Proctor | |||
Executive Assistant | |||
Field Assistant | |||
Field Clerk | |||
Field Representative | |||
Fingerprint Clerk | |||
Floor Clerk | |||
Floor Space Allocator | |||
Front Office Clerk | |||
General Clerk | |||
General Intern | |||
General Office Clerk | |||
General Office Worker | |||
Government Clerk | |||
Grading Clerk | |||
Greige Goods Marker | |||
History Card Clerk | |||
Identification Clerk | |||
Insurance Clerk | |||
Keyboard Specialist | |||
Laboratory Clerk | |||
Laundry Clerk | |||
Loan Assistant | |||
Lost Charge Card Clerk | |||
Lost and Found Clerk | |||
Mailroom Clerk | |||
Map Clerk | |||
Marketing Clerk | |||
Media Clerk | |||
Medical Clerk | |||
Medical Office Assistant | |||
Medical Office Worker | |||
Melter Clerk | |||
Microfilming Document Preparer | |||
News Assistant | |||
Office Aide | |||
Office Assistant | |||
Office Automation Clerk | |||
Office Clerk | |||
Office Coordinator | |||
Office Employee | |||
Office Helper | |||
Office Helper Clerical | |||
Office Manager | |||
Office Services Specialist | |||
Office Support Assistant | |||
Office Worker | |||
Order Caller | |||
Police Aide | |||
Police Clerk | |||
Police Records Clerk | |||
Press Clippings Cutter and Paster | |||
Principal Clerk | |||
Prize Coordinator | |||
Process Server | |||
Program Support Clerk | |||
Proof Machine Operator | |||
Property Assessment Monitor | |||
Property Clerk | |||
Property Coordinator | |||
Purchasing Clerk | |||
Radio Message Router | |||
Reader | |||
Real Estate Assistant | |||
Real Estate Clerk | |||
Receptionist | |||
Reinsurance Clerk | |||
Returned Telephone Equipment Appraiser | |||
Router | |||
Secretary | |||
Sorter | |||
Staff Assistant | |||
Stubber | |||
Telegraph Service Clerk | |||
Test Technician | |||
Throw-Out Clerk | |||
Town Clerk | |||
Trace Clerk | |||
Trade Clerk | |||
Traffic Clerk | |||
Train Clerk | |||
Trip Follower | |||
Typing, Filing, Answering Phones Office Helper | |||
Typist | |||
Underwriting Clerk | |||
Unit Clerk | |||
Utility Worker | |||
Ward Clerk | |||
Weather Clerk | |||
Wrong Address Clerk | |||
Yard Clerk | |||
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