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Summary Job Description | Tasks | |||
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress. | Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones. | |||
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Arrange for necessary repairs to restore service and schedules. | ||||
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Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios. | ||||
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Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment. | ||||
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Prepare daily work and run schedules. | ||||
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Receive or prepare work orders. | ||||
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Oversee all communications within specifically assigned territories. | ||||
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Monitor personnel or equipment locations and utilization to coordinate service and schedules. | ||||
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Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. | ||||
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Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications. | ||||
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Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards. | ||||
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Ensure timely and efficient movement of trains according to train orders and schedules. | ||||
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Order supplies and equipment, and issue them to personnel. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Dispatchers, Except Police, Fire, and Ambulance
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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Transportation | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
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Public Safety and Security | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. | |||
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Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
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Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
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Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Negotiation | Bringing others together and trying to reconcile differences. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Instructing | Teaching others how to do something. | |||
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Learning Strategies | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. | |||
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Systems Analysis | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. | |||
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Important Ability Competencies | Competency Description | |||
Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Perceptual Speed | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. | |||
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Time Sharing | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). | |||
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Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
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Memorization | The ability to remember information such as words, numbers, pictures, and procedures. | |||
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Speed of Closure | The ability to quickly make sense of, combine, and organize information into meaningful patterns. | |||
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Far Vision | The ability to see details at a distance. | |||
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Tools/Technology Example | Product Category | |||
Air-Trak Cloudberry | Mobile location based services software | |||
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Bornemann Associates Flight Plan | Aviation ground support software | |||
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Command Alkon COMMANDconcrete | Customer relationship management CRM software | |||
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Computer aided dispatching auto routing software | Expert system software | |||
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Database software | Data base user interface and query software | |||
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Digital Gateway e-automate | Customer relationship management CRM software | |||
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ESRI ArcIMS | Map creation software | |||
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Email software | Electronic mail software | |||
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Geomechanical design analysis GDA software | Map creation software | |||
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Global positioning system GPS software | Mobile location based services software | |||
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Locomotive distribution software | Data base reporting software | |||
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Microsoft Excel | Spreadsheet software | |||
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Microsoft Office software | Office suite software | |||
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Microsoft Word | Word processing software | |||
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Rail Traffic Track Warrant Control System | Expert system software | |||
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Resource management software | Mobile location based services software | |||
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Routing software | Route navigation software | |||
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Sabre software | Aviation ground support software | |||
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Scheduling software | Calendar and scheduling software | |||
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Situation resource tracking software | Mobile location based services software | |||
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Sky Scheduler software | Data base user interface and query software | |||
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TMW PowerSuite | Enterprise resource planning ERP software | |||
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Transportation management software | Mobile location based services software | |||
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Web browser software | Internet browser software | |||
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Call management systems CMS | Automatic call distributor ACD | |||
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Centralized traffic control units | Railway signaling systems | |||
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Desktop computers | Desktop computers | |||
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Dispatch servers | Interactive voice recognition equipment | |||
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Job dispatch and vehicle tracking systems | Vehicular global positioning systems | |||
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Mobile data terminal MDT equipment | Notebook computers | |||
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Mobile radios | Two way radios | |||
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Multi-line telephone systems | Special purpose telephones | |||
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Personal banking chamber PBC telephones | Special purpose telephones | |||
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Personal computers | Personal computers | |||
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Signal controls | Railway signaling systems | |||
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Switch controls | Rail switching systems | |||
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Teletypewriters TTY | Teletype input devices | |||
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Touch screen monitors | Touch screen monitors | |||
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Tower switching machines | Rail switching systems | |||
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Two way radios | Two way radios | |||
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Voice over internet protocol VoIP systems | Digital Telephones | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
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On-Site or In-Plant Training | None | |||
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On-the-Job Training | Over 1 year, up to and including 2 years | |||
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Related Work Experience | Over 1 year, up to and including 2 years | |||
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Alternate Job Title(s) | |||
Aircraft Dispatcher | |||
Airplane Dispatch Clerk | |||
Alarm Operator | |||
Assistant Chief Train Dispatcher | |||
Auto Service Dispatcher | |||
Automobile or Truck Rental Dispatcher | |||
Burglar Alarm Operator | |||
Bus Dispatcher | |||
Bus Starter | |||
Bus and Trolley Dispatcher | |||
Cab Starter | |||
Cab Station Attendant | |||
Car Dispatcher | |||
Car Distributor | |||
Car Starter | |||
Car Supplier | |||
Car Tracer | |||
City Dispatcher | |||
Crew Dispatcher | |||
Dinkey Dispatcher | |||
Dispatch Clerk | |||
Dispatch Manager | |||
Dispatch Supervisor | |||
Dispatcher | |||
Drop Board Man | |||
Drop Board Worker | |||
Engine Dispatcher | |||
Fire Alarm Operator | |||
Freight Dispatcher | |||
Garbage Truck Dispatcher | |||
Gas Dispatcher | |||
Gas Load Dispatcher | |||
Interstate Bus Dispatcher | |||
Maintenance Dispatcher | |||
Maintenance Scheduler | |||
Maintenance Services Dispatcher | |||
Mine Car Dispatcher | |||
Motor Coach Supervisor | |||
Motor Vehicle Dispatcher | |||
Oil Dispatcher | |||
Oil Well Services Dispatcher | |||
Operations Manager | |||
Operator | |||
Package Dispatch Supervisor | |||
Pullman Car Clerk | |||
Radio Dispatcher | |||
Radioactive Waste Disposal Dispatcher | |||
Rail Operations Controller | |||
Receiver-Dispatcher | |||
Relay Dispatcher | |||
Repair Service Dispatcher | |||
Routing Clerk | |||
School Bus Dispatcher | |||
Security Dispatcher | |||
Security Guards Dispatcher | |||
Service Clerk | |||
Service Dispatcher | |||
Service or Work Dispatcher | |||
Ship Pilot Dispatcher | |||
Signal Operator | |||
Signal Timer | |||
Starter | |||
Street Department Dispatcher | |||
Streetcar Dispatcher | |||
Streetcar Starter | |||
Taxicab Coordinator | |||
Taxicab Dispatcher | |||
Taxicab Starter | |||
Tow Truck Dispatcher | |||
Tractor Trailer Dispatcher | |||
Traffic or System Dispatcher | |||
Train Dispatcher | |||
Train Starter | |||
Transportation Dispatcher | |||
Transportation Supervisor | |||
Trouble Dispatcher | |||
Truck Dispatcher | |||
Tugboat Dispatcher | |||
Water Service Dispatcher | |||
Work Order Sorting Clerk | |||
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