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Summary Job Description | Tasks | |||
Take orders and serve food and beverages to patrons at tables in dining establishment. | Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. | |||
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Collect payments from customers. | ||||
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Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. | ||||
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Take orders from patrons for food or beverages. | ||||
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Check with customers to ensure that they are enjoying their meals and take action to correct any problems. | ||||
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Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. | ||||
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Prepare checks that itemize and total meal costs and sales taxes. | ||||
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Present menus to patrons and answer questions about menu items, making recommendations upon request. | ||||
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Inform customers of daily specials. | ||||
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Clean tables or counters after patrons have finished dining. | ||||
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Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. | ||||
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Explain how various menu items are prepared, describing ingredients and cooking methods. | ||||
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Prepare tables for meals, including setting up items such as linens, silverware, and glassware. | ||||
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Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. | ||||
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Stock service areas with supplies such as coffee, food, tableware, and linens. | ||||
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Garnish and decorate dishes in preparation for serving. | ||||
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Fill salt, pepper, sugar, cream, condiment, and napkin containers. | ||||
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Escort customers to their tables. | ||||
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Describe and recommend wines to customers. | ||||
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Bring wine selections to tables with appropriate glasses, and pour the wines for customers. | ||||
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Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. | ||||
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Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. | ||||
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Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. | ||||
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Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. | ||||
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Provide guests with information about local areas, including giving directions. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Waiters and Waitresses - All Levels Combined
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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Food Production | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Sales and Marketing | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. | |||
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Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Arm-Hand Steadiness | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. | |||
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Trunk Strength | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. | |||
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Stamina | The ability to exert yourself physically over long periods of time without getting winded or out of breath. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Manual Dexterity | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Memorization | The ability to remember information such as words, numbers, pictures, and procedures. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Multilimb Coordination | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. | |||
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Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
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Static Strength | The ability to exert maximum muscle force to lift, push, pull, or carry objects. | |||
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Gross Body Coordination | The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. | |||
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Time Sharing | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). | |||
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Extent Flexibility | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. | |||
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Tools/Technology Example | Product Category | |||
Compris Advanced Manager's Workstation | Point of sale POS software | |||
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Compris software | Point of sale POS software | |||
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ICVERIFY software | Point of sale POS software | |||
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Intuit QuickBooks Point of Sale | Point of sale POS software | |||
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MICROS Systems HSI Profits Series | Point of sale POS software | |||
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NCR Advanced Checkout Solution | Point of sale POS software | |||
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NCR NeighborhoodPOS | Point of sale POS software | |||
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Point of sale POS software | Point of sale POS software | |||
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The General Store software | Point of sale POS software | |||
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Alphanumeric paging equipment | Paging controllers | |||
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Carving knives | Commercial use cutlery | |||
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Cash registers | Cash registers | |||
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Credit card readers | Magnetic card readers | |||
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Personal digital assistants PDA | Personal digital assistant PDAs or organizers | |||
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Point of sale POS printers | Point of sale POS receipt printers | |||
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Point of sale POS terminals | Point of sale POS terminal | |||
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Point of service workstations | Point of sale POS terminal | |||
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Portable bar code scanners | Personal digital assistant PDAs or organizers | |||
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Touch screen monitors | Touch screen monitors | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
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On-Site or In-Plant Training | Up to and including 1 month | |||
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Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
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Required Level of Education | Less than a High School Diploma | |||
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Related Work Experience | None | |||
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Alternate Job Title(s) | |||
Banquet Captain | |||
Banquet Server | |||
Banquet Waiter/Waitress | |||
Bar Waiter/Waitress | |||
Bartender | |||
Buffet Waiter/Waitress | |||
Captain Waiter | |||
Car Hop | |||
Cashier and Waiter/Waitress | |||
Club Waiter/Waitress | |||
Cocktail Server | |||
Cocktail Waitress | |||
Deck Steward | |||
Dining Car Server | |||
Dining Car Waiter/Waitress | |||
Dining Room Captain | |||
Food Expeditor | |||
Food Runner | |||
Food Server | |||
Food and Beverage Server | |||
Formal Waiter/Waitress | |||
Head Banquet Waiter/Waitress | |||
Headwaiter | |||
Headwaitress | |||
Hostess | |||
Informal Waiter/Waitress | |||
Mess Attendant | |||
Restaurant Server | |||
Room Service Server | |||
Room Service Waiter | |||
Server | |||
Singing Waiter or Waitress | |||
Sommelier | |||
Waiter | |||
Waiter and Cashier | |||
Waitress | |||
Waitstaff | |||
Waitstaff Captain | |||
Wine Steward | |||
Wine Steward/Stewardess | |||
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