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Summary Job Description | Tasks | |||
Serve food to diners at counter or from a steam table. | Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment. | |||
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Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars. | ||||
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Replenish foods at serving stations. | ||||
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Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders. | ||||
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Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout. | ||||
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Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change. | ||||
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Deliver orders to kitchens, and pick up and serve food when it is ready. | ||||
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Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses. | ||||
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Add relishes and garnishes to food orders, according to instructions. | ||||
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Carve meat. | ||||
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Order items needed to replenish supplies. | ||||
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Set up dining areas for meals and clear them following meals. | ||||
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Brew coffee and tea, and fill containers with requested beverages. | ||||
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Balance receipts and payments in cash registers. | ||||
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Arrange reservations for patrons of dining establishments. | ||||
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Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions. | ||||
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Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Counter Attendants - Lunchroom/Coffee Shop/Cafeteria
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Sales and Marketing | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. | |||
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Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Negotiation | Bringing others together and trying to reconcile differences. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Time Sharing | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). | |||
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Trunk Strength | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
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Perceptual Speed | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. | |||
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Visualization | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
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Far Vision | The ability to see details at a distance. | |||
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Tools/Technology Example | Product Category | |||
Aldelo Systems Aldelo for Restaurants Pro | Point of sale POS software | |||
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Data entry software | Data base user interface and query software | |||
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Foodman Home-Delivery | Point of sale POS software | |||
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Plexis Software Plexis POS | Point of sale POS software | |||
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Point of sale POS software | Point of sale POS software | |||
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RestaurantPlus PRO | Point of sale POS software | |||
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Blenders | Commercial use blenders | |||
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Calculators | Calculators or accessories | |||
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Cappuccino makers | Cappuccino or espresso machines | |||
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Carbonated beverage dispensers | Carbonated beverage dispenser | |||
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Cash registers | Cash registers | |||
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Chefs' knives | Commercial use cutlery | |||
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Commercial coffee grinders | Commercial use coffee grinders | |||
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Commercial coffeemakers | Commercial use coffee or iced tea makers | |||
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Commercial dishwashers | Commercial use dishwashers | |||
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Commercial glasswashers | Commercial use dishwashers | |||
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Credit card readers | Magnetic card readers | |||
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Desktop computers | Desktop computers | |||
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Electric ovens | Commercial use ranges | |||
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Electric stoves | Commercial use ranges | |||
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Espresso machines | Cappuccino or espresso machines | |||
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Food thermometers | Domestic kitchen or food thermometers | |||
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Gas ovens | Commercial use ranges | |||
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Gas stoves | Commercial use ranges | |||
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Ice-making machines | Ice dispensers | |||
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Infrared heat lamps | Commercial use heat lamps | |||
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Intercom systems | Intercom systems | |||
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Juice dispensers | Non carbonated beverage dispenser | |||
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Microwave ovens | Commercial use microwave ovens | |||
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Milk frothers | Commercial use blenders | |||
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Milkshake and smoothie machines | Milkshake machines | |||
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Mixers | Commercial use mixers | |||
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Personal computers | Personal computers | |||
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Point of sale POS computer terminals | Point of sale POS terminal | |||
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Portion scales | Commercial use scales | |||
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Slicing machines | Commercial use food slicers | |||
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Soft-serve ice cream machines | Soft serve machines | |||
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Steam tables | Commercial use food warmers | |||
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Touch screen monitors | Touch screen monitors | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | Less than a High School Diploma | |||
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On-Site or In-Plant Training | None | |||
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On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
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Related Work Experience | None | |||
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On-Site or In-Plant Training | Up to and including 1 month | |||
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Alternate Job Title(s) | |||
Barista | |||
Cafe Attendant | |||
Cafe Server | |||
Cafe Worker | |||
Cafeteria Cook | |||
Cafeteria Food Server | |||
Cafeteria Server | |||
Cafeteria Worker | |||
Candy Attendant | |||
Candy Bar Attendant | |||
Candy Counter Clerk | |||
Canteen Operator | |||
Cashier | |||
Clerk | |||
Coffee Brewer | |||
Coffee Shop or Cafeteria Lunchroom Counter Attendant | |||
Concession Attendant | |||
Concession Cashier | |||
Concession Stand Attendant | |||
Concessionaire | |||
Cook | |||
Counter Clerk | |||
Counter Helper | |||
Counter Hop | |||
Counter Person | |||
Counter Server | |||
Counter Waiter | |||
Counter Waitress/Waiter | |||
Crew Member | |||
Deli Worker (Delicatessen Worker) | |||
Dish Up Person | |||
Drive Thru Order Taker | |||
Food Counter Worker | |||
Food Server | |||
Food Service Assistant | |||
Food Service Counter Clerk | |||
Food Service Order Clerk | |||
Food Service Worker | |||
Fountain Attendant | |||
Fountain Clerk | |||
Fountain Dispenser | |||
Fountain Helper | |||
Fountain Jerk | |||
Fountain Server | |||
Fountain Waitress/Waiter | |||
Hot Dog Vender | |||
Ice Cream Dipper | |||
Ice Cream Man | |||
Ice Cream Scooper | |||
Ice Cream Server | |||
Kitchen and Counter Worker (K and C Worker) | |||
Line Person | |||
Line Server | |||
Order Clerk | |||
Order Filler | |||
Order Taker | |||
Popcorn Attendant | |||
Restaurant Worker | |||
Sandwich Artist | |||
Sandwich Counter Attendant | |||
Server | |||
Snack Bar Attendant | |||
Soda Clerk | |||
Soda Dispenser | |||
Soda Fountain Clerk | |||
Soda Fountain Operator | |||
Soda Jerker | |||
Steam Table Attendant | |||
Steam Table Worker | |||
Take Out Waiter | |||
Take Out Waitress | |||
Waiter | |||
Waitress | |||
Window Clerk | |||
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