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Summary Job Description | Tasks | |||
Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician. | Interview patients to obtain medical information and measure their vital signs, weight, and height. | |||
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Show patients to examination rooms and prepare them for the physician. | ||||
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Record patients' medical history, vital statistics and information such as test results in medical records. | ||||
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Prepare and administer medications as directed by a physician. | ||||
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Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing. | ||||
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Explain treatment procedures, medications, diets and physicians' instructions to patients. | ||||
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Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures. | ||||
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Authorize drug refills and provide prescription information to pharmacies. | ||||
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Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. | ||||
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Clean and sterilize instruments and dispose of contaminated supplies. | ||||
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Schedule appointments for patients. | ||||
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Change dressings on wounds. | ||||
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Greet and log in patients arriving at office or clinic. | ||||
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Contact medical facilities or departments to schedule patients for tests or admission. | ||||
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Perform general office duties such as answering telephones, taking dictation or completing insurance forms. | ||||
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Inventory and order medical, lab, or office supplies and equipment. | ||||
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Perform routine laboratory tests and sample analyses. | ||||
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Set up medical laboratory equipment. | ||||
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Keep financial records and perform other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients. | ||||
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Operate x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Medical Assistants
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Medicine and Dentistry | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. | |||
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Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
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Psychology | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. | |||
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Public Safety and Security | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. | |||
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Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
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Education and Training | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. | |||
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Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Instructing | Teaching others how to do something. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Operation Monitoring | Watching gauges, dials, or other indicators to make sure a machine is working properly. | |||
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Important Ability Competencies | Competency Description | |||
Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
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Perceptual Speed | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. | |||
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Time Sharing | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). | |||
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Far Vision | The ability to see details at a distance. | |||
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Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
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Trunk Strength | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. | |||
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Tools/Technology Example | Product Category | |||
Appointment scheduling software | Calendar and scheduling software | |||
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Billing software | Accounting software | |||
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Bookkeeping software | Accounting software | |||
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Business software applications | Office suite software | |||
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Database software | Data base user interface and query software | |||
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Diagnostic and procedural coding software | Categorization or classification software | |||
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Email software | Electronic mail software | |||
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Microsoft Exchange | Electronic mail software | |||
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Microsoft Office SharePoint Server MOSS | Network conferencing software | |||
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Microsoft Office software | Office suite software | |||
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Microsoft Windows Vista Business | Operating system software | |||
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Microsoft Windows XP Professional | Operating system software | |||
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Patient management software | Medical software | |||
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Spreadsheet software | Spreadsheet software | |||
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Visual electro diagnostic software | Medical software | |||
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Web browser software | Internet browser software | |||
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Word processing software | Word processing software | |||
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Audiometers | Audiometers or accessories | |||
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Autoclaves | Steam autoclaves or sterilizers | |||
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Baumanometers | Mercury blood pressure units | |||
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Binocular light compound microscopes | Binocular light compound microscopes | |||
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Blood chemistry analyzers | Chemistry analyzers | |||
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Blood collection vials | Non vacuum blood collection tubes or containers | |||
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Breathalyzers | Alcohol analysers | |||
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Butterfly needles | Butterfly needles | |||
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Canes | Canes or cane accessories | |||
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Cast cutters | Cast cutters or saws | |||
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Centrifuges | Benchtop centrifuges | |||
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Crutches | Crutches or crutch accessories | |||
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Culturettes | Specimen collectors | |||
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Dictation equipment | Dictation machines | |||
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Dosimetry badges | Medical radiation films or badges | |||
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Electrocardiography EKG units | Electrocardiography EKG units | |||
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Electrocautery equipment | Electrosurgical or electrocautery equipment or accessories or related products | |||
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Electronic blood pressure measuring devices | Electronic blood pressure units | |||
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Endotracheal ET tubes | Endotracheal tubes | |||
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Enema equipment | Enema kits or accessories | |||
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Evacuated blood collection tubes | Vacuum blood collection tubes or containers | |||
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Evacuated collection tube holders/adapters | Phlebotomy trays or accessories | |||
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Flexible sigmoidoscopy equipment | Flexible endoscopes or accessories or related products | |||
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Gait belts | Gait belts for rehabilitation or therapy | |||
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Handheld occluders | Eye occluders | |||
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Hearing aids | Hearing aids for the physically challenged | |||
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Intradermal needles | Hypodermic needles | |||
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Intramuscular needles | Hypodermic needles | |||
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Keratometers | Combination refractor keratometers | |||
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Lancets | Lancets | |||
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Laser printers | Laser printers | |||
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Lensometers | Ophthalmic lensometers | |||
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Manual blood pressuring measurement equipment | Mercury blood pressure units | |||
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Mayo stands | Lap mayo trays or mayo stands for surgical use or accessories | |||
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Mechanical stethoscopes | Mechanical stethoscopes or accessories | |||
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Metric rules | Opticians tools or accessories | |||
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Microcapillary hematocrit tubes | Capillary or hematocrit tubes | |||
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Microscope slides | Microscope slides | |||
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Nebulizers | Nebulizers or accessories | |||
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Notebook computers | Notebook computers | |||
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Opthalmoscopes | Ophthalmoscopes or otoscopes or scope sets | |||
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Otoscopes | Ophthalmoscopes or otoscopes or scope sets | |||
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Oxygen equipment | Oxygen therapy delivery system products accessories or its supplies | |||
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Oxygen masks | Medical oxygen masks or parts | |||
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Oxygen tanks | Medical gas cylinders or related devices | |||
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Personal computers | Personal computers | |||
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Personal digital assistants PDA | Personal digital assistant PDAs or organizers | |||
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Pipettes | Dropping pipettes | |||
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Plethysmographs | Body plethysmographs | |||
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Pulmonary function measurement equipment | Bedside pulmonary function screeners | |||
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Pulmonary nebulizers | Nebulizers or accessories | |||
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Retinoscopes | Ophthalmic retinoscopes | |||
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Scanners | Scanners | |||
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Single draw needles | Blood collection needles | |||
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Snellen eye charts | Eye charts or vision cards | |||
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Spirometers | Spirometers or its accessories or its supplies | |||
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Splints | Orthopedic splint systems | |||
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Staple removers | Medical staple or clip removers | |||
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Subcutaneous hypodermic needles | Hypodermic needles | |||
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Suction machines | Medical suction or vacuum appliances | |||
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Suction tubing | Suction tube or tubing | |||
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Suture removers | Suture removers | |||
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Syringe needles | Medical syringes with needles | |||
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Syringes | Medical syringes without needles | |||
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Tablet computers | Tablet computers | |||
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Tonometers | Ophthalmic tonometers or accessories | |||
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Tourniquets | Tourniquets | |||
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Tuberculin TB skin test equipment | Tuberculin syringes | |||
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Vitalors | Spirometers or its accessories or its supplies | |||
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Walkers | Walkers or rollators | |||
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Wheelchairs | Wheelchairs | |||
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X ray development equipment | Medical imaging wet darkroom or daylight processors | |||
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X ray machines | Medical x ray units for general diagnostic use | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
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Related Work Experience | None | |||
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On-Site or In-Plant Training | Up to and including 1 month | |||
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On-the-Job Training | Over 1 month, up to and including 3 months | |||
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On-Site or In-Plant Training | None | |||
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On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
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Alternate Job Title(s) | |||
Autopsy Assistant | |||
Certifed Medical Assistant (CMA) | |||
Certified Coding Specialist | |||
Certified Medical Assistant (CMA) | |||
Certified Ophthalmic Technician (COT) | |||
Certified Phlebotomy Technician | |||
Certified Professional Coder (CPC) | |||
Chiropractic Assistant | |||
Chiropractor Assistant | |||
Clinic Assistant | |||
Clinical Assistant | |||
Clinical Medical Assistant | |||
Clinical Office Technician | |||
Doctor Assistant | |||
Doctor's Assistant | |||
Eye Technician | |||
Health Information Coder | |||
Health Services Information Specialist | |||
Health Unit Clerk | |||
Hemodialysis Patient Care Specialist | |||
Hospital Clinic Assistant | |||
Medical Assistant | |||
Medical Billing Coder | |||
Medical Billing Specialist | |||
Medical Department Secretary | |||
Medical Insurance Coding Specialist | |||
Medical Office Assistant | |||
Medical Office Technician | |||
Medical Office Worker | |||
Morgue Attendant | |||
Morgue Technician | |||
Ocular Care Aide | |||
Ophthalmic Aide | |||
Ophthalmic Assistant | |||
Ophthalmic Technician | |||
Optometric Aide | |||
Optometric Assistant | |||
Optometric Technician | |||
Optometrist Assistant | |||
Optometry Assistant | |||
Orthopedic Assistant | |||
Orthopedic Cast Specialist | |||
Outpatient Surgery Assistant | |||
Phlebotomist | |||
Physician's Aide | |||
Podiatric Aide | |||
Podiatric Assistant | |||
Podiatrist Assistant | |||
Registered Medical Assistant | |||
Respiratory Therapist Assistant | |||
Sleep Technician | |||
Sterile Processing Technician | |||
Surgery Scheduler | |||
Vein Access Technician | |||
Visual Training Aide | |||
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