| ||||
Summary Job Description | Tasks | |||
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones. | Sell and collect admission tickets and passes from patrons at entertainment events. | |||
| ||||
Greet patrons attending entertainment events. | ||||
| ||||
Examine tickets or passes to verify authenticity, using criteria such as color and date issued. | ||||
| ||||
Guide patrons to exits or provide other instructions or assistance in case of emergency. | ||||
| ||||
Maintain order and ensure adherence to safety rules. | ||||
| ||||
Provide assistance with patrons' special needs, such as helping those with wheelchairs. | ||||
| ||||
Direct patrons to restrooms, concession stands and telephones. | ||||
| ||||
Refuse admittance to undesirable persons or persons without tickets or passes. | ||||
| ||||
Settle seating disputes and help solve other customer concerns. | ||||
| ||||
Assist patrons in finding seats, lighting the way with flashlights if necessary. | ||||
| ||||
Search for lost articles or for parents of lost children. | ||||
| ||||
Count and record number of tickets collected. | ||||
| ||||
Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances. | ||||
| ||||
Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter. | ||||
| ||||
Distribute programs to patrons. | ||||
| ||||
Schedule and manage volunteer usher corps. | ||||
| ||||
Work with others to change advertising displays. | ||||
| ||||
Manage inventory and sale of artist merchandise. | ||||
| ||||
Give door checks to patrons who are temporarily leaving establishments. | ||||
| ||||
Manage informational kiosk and display of event signs and posters. | ||||
| ||||
Page individuals wanted at the box office. | ||||
| ||||
CompGeo Salary Survey Benchmark Job Summary and Competencies
Ushers, Lobby Attendants, and Ticket Takers
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
| ||||
Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
| ||||
| ||||
Important Skill Competencies | Competency Description | |||
Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
| ||||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
| ||||
Speaking | Talking to others to convey information effectively. | |||
| ||||
Service Orientation | Actively looking for ways to help people. | |||
| ||||
Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
| ||||
Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
| ||||
Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
| ||||
Coordination | Adjusting actions in relation to others' actions. | |||
| ||||
Negotiation | Bringing others together and trying to reconcile differences. | |||
| ||||
| ||||
Important Ability Competencies | Competency Description | |||
Speech Clarity | The ability to speak clearly so others can understand you. | |||
| ||||
Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
| ||||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
| ||||
Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
| ||||
Speech Recognition | The ability to identify and understand the speech of another person. | |||
| ||||
Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
| ||||
Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
| ||||
Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
| ||||
Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
| ||||
Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
| ||||
Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
| ||||
Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
| ||||
Perceptual Speed | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. | |||
| ||||
Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
| ||||
| ||||
Tools/Technology Example | Product Category | |||
Microsoft Windows Mobile | Operating system software | |||
| ||||
Ticket Alternative Express Entry | Optical character reader OCR or scanning software | |||
| ||||
Ticket scanning software | Optical character reader OCR or scanning software | |||
| ||||
Electronic ticket scanners | Bar code reader equipment | |||
| ||||
Facility maps | Electronic charts or maps or atlases | |||
| ||||
Fire extinguishers | Fire extinguishers | |||
| ||||
First aid kits | Emergency medical services first aid kits | |||
| ||||
Hand-held flashlights | Flashlights | |||
| ||||
Two way radios | Two way radios | |||
| ||||
| ||||
Prerequisite Qualification Category | Education and Experience Level | |||
Related Work Experience | None | |||
| ||||
On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
| ||||
On-Site or In-Plant Training | Up to and including 1 month | |||
| ||||
Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
| ||||
On-Site or In-Plant Training | None | |||
| ||||
Required Level of Education | Less than a High School Diploma | |||
| ||||
On-the-Job Training | None or short demonstration | |||
| ||||
| |||
Alternate Job Title(s) | |||
Admittance Attendant | |||
Cashier | |||
Children's Attendant | |||
Clerk | |||
Customer Service Representative | |||
Customer Service Specialist | |||
Docent | |||
Door Attendant | |||
Door Captain | |||
Door Tender | |||
Doorman | |||
Doorperson | |||
Drive-in Theater Attendant | |||
Floor Staff Worker | |||
Gate Attendant | |||
Gate Tender | |||
Head Usher | |||
Hospitality Associate | |||
Lobby Attendant | |||
Loge Attendant | |||
Museum Host/Hostess | |||
Official Greeter | |||
Press Box Custodian | |||
Program Attendant | |||
Projectionist | |||
Public Safety Officer | |||
Spot Man | |||
Spot Worker | |||
Theater Attendant | |||
Theater Usher | |||
Ticket Agent | |||
Ticket Attendant | |||
Ticket Collector | |||
Ticket Taker | |||
Tour Guide | |||
Usher | |||
Visitor Services Associate | |||
Visitor Services Coordinator | |||
Visitor Services Representative | |||
Visitor Services Specialist | |||
Visitor Services Technician | |||
| |||||||||||||||||||||
Copyright © 1995
- 2023 International Compensation Technologies and The Clayton Wallis Company. All Rights Reserved World Wide ictcw.com Member, WorldatWork - Formerly American and Canadian Compensation Associations (ACA/CCA) |