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| Summary Job Description | Tasks | |||
| Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments. | Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts. | |||
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| Supply guests or travelers with directions, travel information, and other information such as available services and points of interest. | ||||
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| Receive and mark baggage by completing and attaching claim checks. | ||||
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| Greet incoming guests and escort them to their rooms. | ||||
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| Assist physically challenged travelers and other guests with special needs. | ||||
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| Act as part of the security team at transportation terminals, hotels, or similar establishments. | ||||
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| Deliver messages and room service orders, and run errands for guests. | ||||
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| Explain the operation of room features such as locks, ventilation systems, and televisions. | ||||
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| Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services. | ||||
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| Maintain clean lobbies or entrance areas for travelers or guests. | ||||
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| Transport guests about premises and local areas, or arrange for transportation. | ||||
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| Compute and complete charge slips for services rendered and maintain records. | ||||
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| Page guests in hotel lobbies, dining rooms, or other areas. | ||||
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| Pick up and return items for laundry and valet service. | ||||
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| Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable. | ||||
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| Complete baggage insurance forms. | ||||
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| Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Baggage Porters and Bellhops
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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| Important Knowledge Competencies | Competency Description | |||
| Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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| English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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| Public Safety and Security | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. | |||
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| Important Skill Competencies | Competency Description | |||
| Service Orientation | Actively looking for ways to help people. | |||
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| Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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| Speaking | Talking to others to convey information effectively. | |||
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| Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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| Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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| Coordination | Adjusting actions in relation to others' actions. | |||
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| Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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| Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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| Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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| Important Ability Competencies | Competency Description | |||
| Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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| Trunk Strength | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. | |||
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| Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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| Static Strength | The ability to exert maximum muscle force to lift, push, pull, or carry objects. | |||
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| Multilimb Coordination | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. | |||
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| Speech Recognition | The ability to identify and understand the speech of another person. | |||
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| Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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| Extent Flexibility | The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. | |||
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| Speech Clarity | The ability to speak clearly so others can understand you. | |||
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| Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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| Stamina | The ability to exert yourself physically over long periods of time without getting winded or out of breath. | |||
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| Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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| Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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| Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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| Time Sharing | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). | |||
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| Manual Dexterity | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. | |||
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| Control Precision | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. | |||
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| Gross Body Coordination | The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. | |||
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| Far Vision | The ability to see details at a distance. | |||
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| Auditory Attention | The ability to focus on a single source of sound in the presence of other distracting sounds. | |||
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| Tools/Technology Example | Product Category | |||
| Corel WordPerfect software | Word processing software | |||
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| Microsoft Excel | Spreadsheet software | |||
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| Microsoft Outlook | Electronic mail software | |||
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| Microsoft Word | Word processing software | |||
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| Desktop computers | Desktop computers | |||
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| Luggage carts | Pushcarts | |||
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| Motorized carts | Golf carts | |||
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| Multi-line telephone systems | Special purpose telephones | |||
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| Paging systems | Paging controllers | |||
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| Passenger vans | Minivans or vans | |||
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| Passenger vehicles | Automobiles or cars | |||
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| Personal computers | Personal computers | |||
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| Two way radios | Two way radios | |||
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| Prerequisite Qualification Category | Education and Experience Level | |||
| On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
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| On-Site or In-Plant Training | Up to and including 1 month | |||
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| Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
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| Related Work Experience | None | |||
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| Alternate Job Title(s) | |||
| Baggage Checker | |||
| Baggage Handler | |||
| Baggage Smasher | |||
| Baggageman | |||
| Bell Captain | |||
| Bell Clerk | |||
| Bell Person | |||
| Bell Staff | |||
| Bellhop | |||
| Bellhop Captain | |||
| Bellman | |||
| Bellman Captain | |||
| Bellman Driver | |||
| Bellperson | |||
| Bellstaff | |||
| Cab Worker | |||
| Call Worker | |||
| Chief Airport Guide | |||
| Concierge | |||
| Door Person | |||
| Doorman | |||
| Doorperson | |||
| Driver | |||
| Food Porter | |||
| Ground Support Agent | |||
| Hall Porter | |||
| Head Bellhop Captain | |||
| Head Porter Baggage | |||
| Hotel Baggage Handler | |||
| Lobby Porter | |||
| Luggage Attendant | |||
| Porter | |||
| Railroad Baggage Porter | |||
| Red Cap | |||
| Redcap | |||
| Sky Cap | |||
| Skycap | |||
| Sleeping Car Porter | |||
| Station Baggage Porter | |||
| Valet | |||
| Valet Service Attendant | |||
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