| ||||
Summary Job Description | Tasks | |||
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines. | Converse with customers in order to determine details of equipment problems. | |||
| ||||
Reassemble machines after making repairs or replacing parts. | ||||
| ||||
Travel to customers' stores or offices to service machines, or to provide emergency repair service. | ||||
| ||||
Reinstall software programs or adjust settings on existing software in order to fix machine malfunctions. | ||||
| ||||
Advise customers concerning equipment operation, maintenance and programming. | ||||
| ||||
Test new systems in order to ensure that they are in working order. | ||||
| ||||
Assemble machines according to specifications, using hand tools, power tools, and measuring devices. | ||||
| ||||
Operate machines in order to test functioning of parts and mechanisms. | ||||
| ||||
Maintain records of equipment maintenance work and repairs. | ||||
| ||||
Install and configure new equipment, including operating software and peripheral equipment. | ||||
| ||||
Maintain parts inventories, and order any additional parts needed for repairs. | ||||
| ||||
Update existing equipment, performing tasks such as installing updated circuit boards or additional memory. | ||||
| ||||
Align, adjust, and calibrate equipment according to specifications. | ||||
| ||||
Test components and circuits of faulty equipment in order to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs. | ||||
| ||||
Repair, adjust, or replace electrical and mechanical components and parts, using hand tools, power tools, and soldering or welding equipment. | ||||
| ||||
Complete repair bills, shop records, time cards, and expense reports. | ||||
| ||||
Disassemble machine to examine parts such as wires, gears, and bearings for wear and defects, using hand tools, power tools, and measuring devices. | ||||
| ||||
Clean, oil, and adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns. | ||||
| ||||
Enter information into computers to copy programs from one electronic component to another, or to draw, modify, or store schematics. | ||||
| ||||
Read specifications such as blueprints, charts, and schematics in order to determine machine settings and adjustments. | ||||
| ||||
Lay cable and hook up electrical connections between machines, power sources, and phone lines. | ||||
| ||||
Analyze equipment performance records in order to assess equipment functioning. | ||||
| ||||
Fill machines with toners, inks, or other duplicating fluids. | ||||
| ||||
Train new repairers. | ||||
| ||||
Calibrate testing instruments. | ||||
| ||||
CompGeo Salary Survey Benchmark Job Summary and Competencies
Computer. Automated Teller and Office Machine Repairers
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
| ||||
Important Knowledge Competencies | Competency Description | |||
Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
| ||||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
| ||||
Mechanical | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. | |||
| ||||
Telecommunications | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. | |||
| ||||
English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
| ||||
Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
| ||||
Engineering and Technology | Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. | |||
| ||||
Education and Training | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. | |||
| ||||
Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
| ||||
Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
| ||||
| ||||
Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
| ||||
Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
| ||||
Repairing | Repairing machines or systems using the needed tools. | |||
| ||||
Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
| ||||
Speaking | Talking to others to convey information effectively. | |||
| ||||
Equipment Maintenance | Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. | |||
| ||||
Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
| ||||
Troubleshooting | Determining causes of operating errors and deciding what to do about it. | |||
| ||||
Quality Control Analysis | Conducting tests and inspections of products, services, or processes to evaluate quality or performance. | |||
| ||||
Time Management | Managing one's own time and the time of others. | |||
| ||||
Equipment Selection | Determining the kind of tools and equipment needed to do a job. | |||
| ||||
Operation Monitoring | Watching gauges, dials, or other indicators to make sure a machine is working properly. | |||
| ||||
Coordination | Adjusting actions in relation to others' actions. | |||
| ||||
Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
| ||||
Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
| ||||
Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
| ||||
Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
| ||||
Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
| ||||
Service Orientation | Actively looking for ways to help people. | |||
| ||||
Operation and Control | Controlling operations of equipment or systems. | |||
| ||||
Instructing | Teaching others how to do something. | |||
| ||||
| ||||
Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
| ||||
Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
| ||||
Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
| ||||
Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
| ||||
Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
| ||||
Speech Clarity | The ability to speak clearly so others can understand you. | |||
| ||||
Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
| ||||
Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
| ||||
Speech Recognition | The ability to identify and understand the speech of another person. | |||
| ||||
Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
| ||||
Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
| ||||
Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
| ||||
Arm-Hand Steadiness | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. | |||
| ||||
Control Precision | The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. | |||
| ||||
Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
| ||||
Visualization | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. | |||
| ||||
Manual Dexterity | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. | |||
| ||||
Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
| ||||
Multilimb Coordination | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. | |||
| ||||
Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). | |||
| ||||
Originality | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. | |||
| ||||
Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
| ||||
Perceptual Speed | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. | |||
| ||||
Visual Color Discrimination | The ability to match or detect differences between colors, including shades of color and brightness. | |||
| ||||
| ||||
Tools/Technology Example | Product Category | |||
Adobe Systems Adobe Acrobat | Document management software | |||
| ||||
Altiris Deployment Solution | Configuration management software | |||
| ||||
Call tracking software | Helpdesk or call center software | |||
| ||||
Cisco VPN Client | Network security or virtual private network VPN management software | |||
| ||||
Database software | Data base user interface and query software | |||
| ||||
Email software | Electronic mail software | |||
| ||||
Extensible markup language XML | Enterprise application integration software | |||
| ||||
Extensible stylesheet language XSL | Enterprise application integration software | |||
| ||||
Hypertext markup language HTML | Web platform development software | |||
| ||||
IBM WebSphere | Application server software | |||
| ||||
JavaScript | Web platform development software | |||
| ||||
Linux | Operating system software | |||
| ||||
Macromedia Cold Fusion | Web page creation and editing software | |||
| ||||
Microsoft Active Server Pages ASP | Web platform development software | |||
| ||||
Microsoft Excel | Spreadsheet software | |||
| ||||
Microsoft Hyperterminal | Platform interconnectivity software | |||
| ||||
Microsoft Internet Explorer | Internet browser software | |||
| ||||
Microsoft Office Live Meeting | Video conferencing software | |||
| ||||
Microsoft Office software | Office suite software | |||
| ||||
Microsoft Outlook | Electronic mail software | |||
| ||||
Microsoft PowerPoint | Presentation software | |||
| ||||
Microsoft Visual Basic.NET | Object or component oriented development software | |||
| ||||
Microsoft Windows | Operating system software | |||
| ||||
Microsoft Word | Word processing software | |||
| ||||
Personal computer diagnostic software | Program testing software | |||
| ||||
Scheduling software | Calendar and scheduling software | |||
| ||||
Spreadsheet software | Spreadsheet software | |||
| ||||
Symantec Norton Antivirus | Transaction security and virus protection software | |||
| ||||
Symantec Norton Utilities | Filesystem software | |||
| ||||
Terminal emulation software | Network connectivity terminal emulation software | |||
| ||||
UNIX | Operating system software | |||
| ||||
Virus detection software | Transaction security and virus protection software | |||
| ||||
Web browser software | Internet browser software | |||
| ||||
Word processing software | Word processing software | |||
| ||||
Adjustable widemouth pliers | Adjustable widemouth pliers | |||
| ||||
Air compressors | Air compressors | |||
| ||||
Armored cars | Delivery trucks | |||
| ||||
Asynchronous transfer mode ATM analyzers | Network analyzers | |||
| ||||
Bit error rate testers BERT | Integrated circuit testers | |||
| ||||
Cable verifiers | Cable accessories | |||
| ||||
Combination wrenches | Combination wrenches | |||
| ||||
Computer servers | Computer servers | |||
| ||||
Desktop computers | Desktop computers | |||
| ||||
Digital multimeters | Multimeters | |||
| ||||
Digital ohmmeters | Ohmmeters | |||
| ||||
Digital oscilloscopes | Oscilloscopes | |||
| ||||
Drill presses | Workshop presses | |||
| ||||
Field replaceable units FRU | Bare printed circuit boards | |||
| ||||
Flathead screwdrivers | Screwdrivers | |||
| ||||
Handguns | Handguns | |||
| ||||
Mini vacuums | Vacuum cleaners | |||
| ||||
Notebook computers | Notebook computers | |||
| ||||
Nut drivers | Nut drivers | |||
| ||||
Portable signal generators | Signal generators | |||
| ||||
Power drills | Power drills | |||
| ||||
Powerline monitors | Power meters | |||
| ||||
Protocol analyzers | Protocol analyzers | |||
| ||||
Soldering irons | Soldering irons or guns | |||
| ||||
Synchronous optical network SONET analyzers | Network analyzers | |||
| ||||
T-Birds | Network analyzers | |||
| ||||
Telecommunication analyzers | Network analyzers | |||
| ||||
Test pattern generators | Signal generators | |||
| ||||
Voltmeters | Voltage or current meters | |||
| ||||
Wire strippers | Stripping tools | |||
| ||||
| ||||
Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | Some College Courses | |||
| ||||
On-Site or In-Plant Training | Over 3 months, up to and including 6 months | |||
| ||||
On-the-Job Training | Over 3 months, up to and including 6 months | |||
| ||||
| |||
Alternate Job Title(s) | |||
ATM Servicer | |||
Accounting Machine Mechanic | |||
Adding Machine Mechanic | |||
Assembly Technician | |||
Bookkeeping Machine Mechanic | |||
Business Machine Mechanic | |||
Business Machine Mechanic Apprentice | |||
Calculating Machine Mechanic | |||
Cash Register Mechanic | |||
Cash Register Servicer | |||
Computer Consultant | |||
Computer Equipment Installer | |||
Computer Equipment Repairer | |||
Computer Installer | |||
Computer Mechanic | |||
Computer Repair Engineer | |||
Computer Repair Technician | |||
Computer Repairer | |||
Computer Service Technician | |||
Computer Services Technician | |||
Computer Technician | |||
Computer Technologist | |||
Computing Systems Mechanic | |||
Copier Technician | |||
Copying Machine Mechanic | |||
Copying Machine Repairer | |||
Customer Service Engineer | |||
Data Processing Equipment Repairer | |||
Data Processing Mechanic | |||
Dictaphone Mechanic | |||
Dictaphone Technician | |||
Dictating Machine Mechanic | |||
Dictating Transcribing Machine Servicer | |||
Duplicating Machine Mechanic | |||
Electronics Computer Mechanic | |||
Electronics Mechanic | |||
Electronics Mechanic Apprentice | |||
Electronics Technician | |||
Fax Machine Repairer | |||
Field Engineer | |||
Field Service Engineer | |||
Field Service Representative | |||
Field Service Technician | |||
Field Support Technician | |||
Machine Repairman | |||
Mail Processing Equipment Mechanic | |||
Network Engineer | |||
Office Machine Installer | |||
Office Machine Mechanic | |||
Office Machine Mechanic Apprentice | |||
Office Machine Servicer | |||
Office Machine Servicer Apprentice | |||
Office Machinery or Equipment Installer | |||
Office Machines Wirer | |||
PC Technician (Personal Computer Technician) | |||
Personal Computer Maintenance Technician (PC Maintenance Tech) | |||
Photocopying Equipment Mechanic | |||
Photocopying Equipment Repairer | |||
Printer Repair Technician | |||
Service Center Technician | |||
Service Technician | |||
Soundscriber Mechanic | |||
Statistical Machine Mechanic | |||
Statistical Machine Servicer | |||
System Engineer | |||
Tabulating Machine Mechanic | |||
Technical Engineer | |||
Transcribing Machine Mechanic | |||
Typewriter Aligner | |||
Typewriter Mechanic | |||
Typewriter Repairer | |||
Xerox Machine Mechanic | |||
| |||||||||||||||||||||
Copyright © 1995
- 2023 International Compensation Technologies and The Clayton Wallis Company. All Rights Reserved World Wide ictcw.com Member, WorldatWork - Formerly American and Canadian Compensation Associations (ACA/CCA) |