CompGeo Driver/Sales Workers Salary Survey Benchmark Job Description and Competencies - Sales and Marketing Occupation Group

CompGeo Occupation Group: Sales and Marketing

Job Family: Sales Retail

Benchmark Title: Driver/Sales Workers

Summary Job Description

Tasks

Drive truck or other vehicle over established routes or within an established territory and sell or deliver goods, such as food products, including restaurant take-out items, or pick up or deliver items such as commercial laundry. May also take orders, collect payment, or stock merchandise at point of delivery. Includes newspaper delivery drivers.

Collect money from customers, make change, and record transactions on customer receipts.

Listen to and resolve customers' complaints regarding products or services.

Inform regular customers of new products or services and price changes.

Write customer orders and sales contracts according to company guidelines.

Drive trucks to deliver such items as food, medical supplies, or newspapers.

Collect coins from vending machines, refill machines, and remove aged merchandise.

Call on prospective customers to explain company services or to solicit new business.

Record sales or delivery information on daily sales or delivery record.

Review lists of dealers, customers, or station drops and load trucks.

Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.

Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages.

Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events.

CompGeo Occupation Group: Sales and Marketing

Job Family: Sales Retail

Benchmark Title: Driver/Sales Workers

Important Knowledge Competencies

Competency Description

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Mathematics

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Transportation

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

CompGeo Occupation Group: Sales and Marketing

Job Family: Sales Retail

Benchmark Title: Driver/Sales Workers

Important Skill Competencies

Competency Description

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Service Orientation

Actively looking for ways to help people.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Coordination

Adjusting actions in relation to others' actions.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Mathematics

Using mathematics to solve problems.

Persuasion

Persuading others to change their minds or behavior.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Time Management

Managing one's own time and the time of others.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Operation Monitoring

Watching gauges, dials, or other indicators to make sure a machine is working properly.

CompGeo Occupation Group: Sales and Marketing

Job Family: Sales Retail

Benchmark Title: Driver/Sales Workers

Important Ability Competencies

Competency Description

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Speech Clarity

The ability to speak clearly so others can understand you.

Written Comprehension

The ability to read and understand information and ideas presented in writing.

Written Expression

The ability to communicate information and ideas in writing so others will understand.

Number Facility

The ability to add, subtract, multiply, or divide quickly and correctly.

Speech Recognition

The ability to identify and understand the speech of another person.

Problem Sensitivity

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Inductive Reasoning

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Control Precision

The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

Multilimb Coordination

The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

Far Vision

The ability to see details at a distance.

Depth Perception

The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.

Deductive Reasoning

The ability to apply general rules to specific problems to produce answers that make sense.

Mathematical Reasoning

The ability to choose the right mathematical methods or formulas to solve a problem.

Spatial Orientation

The ability to know your location in relation to the environment or to know where other objects are in relation to you.

Selective Attention

The ability to concentrate on a task over a period of time without being distracted.

Information Ordering

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Flexibility of Closure

The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

Arm-Hand Steadiness

The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

Manual Dexterity

The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

Perceptual Speed

The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

Time Sharing

The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Finger Dexterity

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

Reaction Time

The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.

Fluency of Ideas

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Originality

The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Category Flexibility

The ability to generate or use different sets of rules for combining or grouping things in different ways.

Visualization

The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

Response Orientation

The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.

Static Strength

The ability to exert maximum muscle force to lift, push, pull, or carry objects.

Trunk Strength

The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

Visual Color Discrimination

The ability to match or detect differences between colors, including shades of color and brightness.

CompGeo Occupation Group: Sales and Marketing

Job Family: Sales Retail

Benchmark Title: Driver/Sales Workers

Tools/Technology Example

Product Category

Computer Directions Route Sales Tracker

Inventory management software

GEOCOMtms A.Maze Planning

Map creation software

MobiTech Systems Route Sales Trakker

Project management software

Regulussoft Route Accounting 2004 PPC/Route Sales 2004 PPC

Project management software

Route planning software

Map creation software

Soft Essentials Vending Essentials

Project management software

bMobile Technology Route Manager

Project management software

bMobile Technology Sales

Project management software

Barcode scanners

Bar code reader equipment

Delivery trucks

Delivery vans

Delivery trucks

Dollies

Handheld computers

Personal digital assistant PDAs or organizers

Pallet movers

Pallet trucks

Personal computers

Propane delivery trucks

Delivery trucks

CompGeo Occupation Group: Sales and Marketing

Job Family: Sales Retail

Benchmark Title: Driver/Sales Workers

Prerequisite Qualification Category

Education and Experience Level

On-Site or In-Plant Training

None

Required Level of Education

High School Diploma (or GED or High School Equivalence Certificate)

On-the-Job Training

Anything beyond short demonstration, up to and including 1 month

Related Work Experience

None

Required Level of Education

Less than a High School Diploma

CompGeo Occupation Group: Sales and Marketing

Job Family: Sales Retail

Benchmark Title: Driver/Sales Workers

Alternate Job Title(s)

Any Commodity Sales Deliverer

Bakery Deliverer

Bobtailer

Bread Distributor

Bread Jockey

Breadman

City Route Driver

City Routeman

Coal Deliverer

Coin Collector

Coin Machine Collector

Delivery Driver

Delivery Person

Delivery Sales worker

Distributor

Driver

Expressman

Ice Delivery Driver

Iceman

Jukebox Route Driver

Jukebox Routeman

Laundry Agent

Laundry Route Driver

Laundry Routeman

Lunch Truck Driver

Merchandiser

Milk Deliverer

Milk Delivery Driver

Milk Route Deliverer

Milk Truck Driver

Milk Wagon Driver

Milkman

Motor Route Carrier

Newspaper Deliverer

Newspaper Delivery Driver

Pick Up Driver

Pizza Delivery Driver

Publication Distributor

Relay Man

Relay Worker

Roadman

Route Contractor

Route Deliverer

Route Driver

Route Driver Salesperson

Route Jumper

Route Rider

Route Sales Driver

Route Sales Person

Route Salesman

Route Salesperson

Routeman

Rural Carrier

Sales Route Driver

Sales Route Driver Helper

Salesperson Driver

Special Events Driver

Territory Manager

Towel Distributor

Truck Driver

Truck Driver Salesperson

Wagon Driver Salesperson

CompGeo Occupation Group: Sales and Marketing

Job Family: Sales Retail

Benchmark Title: Driver/Sales Workers

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CompGeo Salary Survey Benchmark Job Summary and Competencies

Driver/Sales Workers

CompGeo Professional Salary Survey and Total Compensation Forecast Options

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