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Summary Job Description | Tasks | |||
Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. | Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. | |||
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Manage staff, preparing work schedules and assigning specific duties. | ||||
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Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. | ||||
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Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. | ||||
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Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. | ||||
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Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits. | ||||
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Oversee activities directly related to making products or providing services. | ||||
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Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. | ||||
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Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. | ||||
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Manage the movement of goods into and out of production facilities. | ||||
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Locate, select, and procure merchandise for resale, representing management in purchase negotiations. | ||||
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Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory. | ||||
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Develop and implement product marketing strategies including advertising campaigns and sales promotions. | ||||
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Plan and direct activities such as sales promotions, coordinating with other department heads as required. | ||||
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Direct non-merchandising departments of businesses, such as advertising and purchasing. | ||||
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Recommend locations for new facilities or oversee the remodeling of current facilities. | ||||
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Plan store layouts, and design displays. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
General and Operations Managers and Directors
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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Personnel and Human Resources | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. | |||
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Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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Economics and Accounting | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. | |||
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Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
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Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
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Sales and Marketing | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. | |||
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Production and Processing | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. | |||
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Design | Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. | |||
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Building and Construction | Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. | |||
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Public Safety and Security | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. | |||
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Psychology | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. | |||
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Law and Government | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. | |||
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Education and Training | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. | |||
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Transportation | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. | |||
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Important Skill Competencies | Competency Description | |||
Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
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Negotiation | Bringing others together and trying to reconcile differences. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Management of Personnel Resources | Motivating, developing, and directing people as they work, identifying the best people for the job. | |||
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Operations Analysis | Analyzing needs and product requirements to create a design. | |||
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Instructing | Teaching others how to do something. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Systems Analysis | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. | |||
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Systems Evaluation | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. | |||
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Management of Material Resources | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. | |||
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Operation Monitoring | Watching gauges, dials, or other indicators to make sure a machine is working properly. | |||
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Management of Financial Resources | Determining how money will be spent to get the work done, and accounting for these expenditures. | |||
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Learning Strategies | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. | |||
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Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). | |||
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Originality | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Mathematical Reasoning | The ability to choose the right mathematical methods or formulas to solve a problem. | |||
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Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
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Visualization | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. | |||
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Tools/Technology Example | Product Category | |||
AMG Teleran SalesInSync | Customer relationship management CRM software | |||
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Accounting software | Accounting software | |||
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ActionWare | Customer relationship management CRM software | |||
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Adobe Systems Adobe Photoshop software | Graphics or photo imaging software | |||
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Autodesk AutoCAD software | Computer aided design CAD software | |||
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Avidian Technologies Prophet | Customer relationship management CRM software | |||
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Bookkeeping software | Accounting software | |||
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Calendar and scheduling software | Calendar and scheduling software | |||
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Data base user interface and query software | Data base user interface and query software | |||
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Datawatch Monarch | Data mining software | |||
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Deacom ERP software | Enterprise resource planning ERP software | |||
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Dynamic Energy Systems MedAct | Medical software | |||
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Email software | Electronic mail software | |||
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Enterprise resource planning ERP software | Enterprise resource planning ERP software | |||
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FrontRange Solutions Goldmine software | Customer relationship management CRM software | |||
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Human resources software | Human resources software | |||
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IBM Lotus Notes | Electronic mail software | |||
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InnQuest Software roomMaster | Facilities management software | |||
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Intuit QuickBooks software | Accounting software | |||
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Inventory management software | Inventory management software | |||
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Kronos Workforce Payroll | Time accounting software | |||
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Kronos Workforce Timekeeper | Time accounting software | |||
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LSA Visual Easy Lean | Materials requirements planning logistics and supply chain software | |||
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Maximizer Software Maximizer Enterprise | Customer relationship management CRM software | |||
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Microsoft Access | Data base user interface and query software | |||
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Microsoft Excel | Spreadsheet software | |||
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Microsoft FrontPage | Web page creation and editing software | |||
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Microsoft Internet Explorer | Internet browser software | |||
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Microsoft Office SharePoint Server MOSS | Network conferencing software | |||
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Microsoft Office Visio | Charting software | |||
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Microsoft Office software | Office suite software | |||
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Microsoft Outlook | Electronic mail software | |||
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Microsoft PowerPoint | Presentation software | |||
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Microsoft Project | Project management software | |||
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Microsoft Word | Word processing software | |||
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Mozilla Firefox | Internet browser software | |||
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Mozilla Thunderbird | Electronic mail software | |||
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NetSuite NetCRM | Customer relationship management CRM software | |||
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Office suite software | Office suite software | |||
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Personnel scheduling software | Human resources software | |||
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Point of sale POS software | Point of sale POS software | |||
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Presentation software | Presentation software | |||
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Realization Project Flow | Project management software | |||
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SAP software | Enterprise resource planning ERP software | |||
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Sage ACT! | Customer relationship management CRM software | |||
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Sage MAS 500 | Financial analysis software | |||
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Salesforce.com Salesforce CRM | Customer relationship management CRM software | |||
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SeaMonkey | Internet browser software | |||
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Software on Sailboats Desktop Sales Manager | Customer relationship management CRM software | |||
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Spreadsheet software | Spreadsheet software | |||
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Vanguard Software Vanguard Sales Manager | Customer relationship management CRM software | |||
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Web browser software | Internet browser software | |||
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Word processing software | Word processing software | |||
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vtiger CRM | Customer relationship management CRM software | |||
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10-key calculators | Calculators or accessories | |||
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Cell phones | Mobile phones | |||
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Computer scanners | Scanners | |||
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Credit card machines | Electronic funds transfer point of sale equipment | |||
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Desktop computers | Desktop computers | |||
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Digital cameras | Digital cameras | |||
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Handtrucks | Hand trucks or accessories | |||
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Laptop computers | Notebook computers | |||
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Magnetic card readers | Magnetic card readers | |||
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Notebook computers | Notebook computers | |||
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Personal computers | Personal computers | |||
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Personal digital assistants PDA | Personal digital assistant PDAs or organizers | |||
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Photocopying equipment | Photocopiers | |||
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Point of sale POS systems | Point of sale POS terminal | |||
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Surveillance cameras | Security cameras | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Related Work Experience | Over 2 years, up to and including 4 years | |||
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Required Level of Education | Associate's Degree (or other 2-year degree) | |||
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On-the-Job Training | Over 1 year, up to and including 2 years | |||
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Alternate Job Title(s) | |||
Adjutant General | |||
Adult Daycare Coordinator | |||
Brokerage Office Manager | |||
Building Manager | |||
Business Administrator | |||
Business Coordinator | |||
Business Development Director | |||
Business Development Manager | |||
Chief Administrative Officer | |||
Chief Deputy | |||
Chief Executive Officer (CEO) | |||
Chief Operating Officer (COO) | |||
Chief Operations Officer | |||
Corporate Administrator | |||
Corporate Manager | |||
Department Store General Manager | |||
Department Store Manager | |||
Director | |||
Director of Business Development | |||
Director of Operations | |||
Director of Publication | |||
District Commercial Superintendent | |||
District Manager | |||
District Plant Superintendent | |||
District Traffic Chief | |||
District Wire Chief | |||
Division Toll Wire Chief | |||
Division Traffic Superintendent | |||
Drilling and Production Superintendent | |||
Electrical Superintendent | |||
Entrepreneur | |||
Equipment Maintenance Superintendent | |||
Executive Administrator | |||
Facilities Manager | |||
Field Party Manager | |||
Fitness Manager | |||
General Manager (GM) | |||
General Superintendent | |||
Golf Course Manager | |||
Gym Manager | |||
Head of Store Operations | |||
Head of Visual Merchandising | |||
Industrial Organization Manager | |||
Installation Superintendent | |||
Laundry Superintendent | |||
Lease Operator | |||
Line Construction Superintendent | |||
Manager | |||
Manufacturing Operations Manager | |||
Mine Administrator Supervisor | |||
Mine Superintendent | |||
Movie Theater Manager | |||
Newspaper Manager | |||
Non-Profit Director | |||
Nonprofit Director | |||
Nonprofit Manager | |||
Offshoring Manager | |||
Oil Lease Operator | |||
Oil Operator | |||
Oil Producer | |||
Operations Administrator | |||
Operations Manager | |||
Operations Supervisor | |||
Operations Vice President | |||
Park Superintendent | |||
Parks and Recreation Manager | |||
Plant Manager | |||
Plant Superintendent | |||
Plant Supervisor | |||
President | |||
Print Production Coordinator | |||
Print Production Manager | |||
Printing Manager | |||
Prison Warden | |||
Producer | |||
Program Manager | |||
Public Works Director | |||
Radio Station Manager | |||
Refinery Superintendent | |||
Relocation Commissioner | |||
Revenue Director | |||
Revenue Manager | |||
Roads Superintendent | |||
Salon Manager | |||
Shelter Director | |||
Shift Superintendent | |||
Shop Superintendent | |||
Site Operations Manager | |||
Small Business Owner | |||
Social Insurance Administrator | |||
Solid Waste Manager | |||
Sports Team Manager | |||
Store Director | |||
Store Manager | |||
Store Owner | |||
Street Commissioner | |||
Street Superintendent | |||
Substation Superintendent | |||
Superintendent | |||
Television Station Manager | |||
Theatre Manager | |||
Under Secretary | |||
Venue Manager | |||
Vice President | |||
Vice President of Operations | |||
Warehouse Manager | |||
Water Control Supervisor | |||
Water Superintendent | |||
Water and Sewer Systems Supervisor | |||
Waterworks Supervisor | |||
Zoo Director | |||
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