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Summary Job Description | Tasks | |||
Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming. | Manage backup, security and user help systems. | |||
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Consult with users, management, vendors, and technicians to assess computing needs and system requirements. | ||||
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Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines. | ||||
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Assign and review the work of systems analysts, programmers, and other computer-related workers. | ||||
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Stay abreast of advances in technology. | ||||
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Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. | ||||
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Review and approve all systems charts and programs prior to their implementation. | ||||
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Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. | ||||
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Control operational budget and expenditures. | ||||
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Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. | ||||
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Develop and interpret organizational goals, policies, and procedures. | ||||
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Recruit, hire, train and supervise staff, or participate in staffing decisions. | ||||
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Review project plans to plan and coordinate project activity. | ||||
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Evaluate data processing proposals to assess project feasibility and requirements. | ||||
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Prepare and review operational reports or project progress reports. | ||||
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Purchase necessary equipment. | ||||
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Provide users with technical support for computer problems. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Computer and Information Systems Managers
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
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Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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Production and Processing | Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Personnel and Human Resources | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. | |||
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Telecommunications | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. | |||
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Economics and Accounting | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. | |||
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Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
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Important Skill Competencies | Competency Description | |||
Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Instructing | Teaching others how to do something. | |||
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Systems Analysis | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. | |||
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Systems Evaluation | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Management of Personnel Resources | Motivating, developing, and directing people as they work, identifying the best people for the job. | |||
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Negotiation | Bringing others together and trying to reconcile differences. | |||
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Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
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Learning Strategies | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. | |||
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Operations Analysis | Analyzing needs and product requirements to create a design. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Operation Monitoring | Watching gauges, dials, or other indicators to make sure a machine is working properly. | |||
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Management of Financial Resources | Determining how money will be spent to get the work done, and accounting for these expenditures. | |||
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Management of Material Resources | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. | |||
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Mathematics | Using mathematics to solve problems. | |||
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Programming | Writing computer programs for various purposes. | |||
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Important Ability Competencies | Competency Description | |||
Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). | |||
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Originality | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. | |||
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Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
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Visualization | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. | |||
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Perceptual Speed | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. | |||
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Mathematical Reasoning | The ability to choose the right mathematical methods or formulas to solve a problem. | |||
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Number Facility | The ability to add, subtract, multiply, or divide quickly and correctly. | |||
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Memorization | The ability to remember information such as words, numbers, pictures, and procedures. | |||
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Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
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Tools/Technology Example | Product Category | |||
ACT! software | Customer relationship management CRM software | |||
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Adobe Systems Adobe Distiller | Desktop publishing software | |||
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Adobe Systems Adobe Flex | Web platform development software | |||
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AlphaFour software | Data base management system software | |||
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Apple GarageBand | Music or sound editing software | |||
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Apple Macintosh OS/X | Operating system software | |||
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Apple iMovie | Video creation and editing software | |||
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Apple iWork Keynote | Presentation software | |||
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Apple iWork Numbers | Spreadsheet software | |||
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Apple iWork Pages | Word processing software | |||
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Assembler | Development environment software | |||
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BEA WebLogic Server | Application server software | |||
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Backup and archival software | Backup or archival software | |||
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Billing software | Accounting software | |||
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Borland Paradox | Object or component oriented development software | |||
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Business Objects Crystal Reports | Data base reporting software | |||
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C | Development environment software | |||
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C++ | Object or component oriented development software | |||
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Cisco WAN Manager | WAN switching software and firmware | |||
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Citrix software | Access software | |||
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Common business oriented language COBOL | Development environment software | |||
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Corel Office Suite | Office suite software | |||
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Customer relationship management CRM software | Customer relationship management CRM software | |||
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Dartware InterMapper | Network monitoring software | |||
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Database management system software | Data base management system software | |||
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Desktop publishing software | Desktop publishing software | |||
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Dynamic hypertext markup language DHTML | Web platform development software | |||
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Embarcadero Delphi | Object or component oriented development software | |||
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Enterprise resource planning ERP software | Enterprise resource planning ERP software | |||
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Extensible markup language XML | Enterprise application integration software | |||
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Financial planning software | Financial analysis software | |||
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Firewall software | Network security and virtual private network VPN equipment software | |||
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Ftp program software | Filesystem software | |||
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Graphics editor software | Graphics or photo imaging software | |||
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Graphics software | Graphics or photo imaging software | |||
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Help desk software | Helpdesk or call center software | |||
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Hypertext markup language HTML | Web platform development software | |||
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IBM iSeries Access | Platform interconnectivity software | |||
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Infor ERP Baan | Enterprise resource planning ERP software | |||
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JavaScript | Web platform development software | |||
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K2 Business Process Automation | Development environment software | |||
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LAN software | LAN software | |||
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Linux | Operating system software | |||
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Linux-based email software | Electronic mail software | |||
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Mac HelpMate | Access software | |||
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Microsoft .NET Framework | Development environment software | |||
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Microsoft Access | Data base user interface and query software | |||
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Microsoft Active Server Pages ASP | Web platform development software | |||
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Microsoft Dynamics AX | Enterprise resource planning ERP software | |||
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Microsoft Dynamics CRM | Customer relationship management CRM software | |||
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Microsoft Dynamics NAV | Enterprise resource planning ERP software | |||
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Microsoft Entourage | Calendar and scheduling software | |||
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Microsoft Excel | Spreadsheet software | |||
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Microsoft Front Page | Web page creation and editing software | |||
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Microsoft Internet Explorer | Internet browser software | |||
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Microsoft Office SharePoint Server MOSS | Network conferencing software | |||
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Microsoft Office Visio | Charting software | |||
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Microsoft Office software | Office suite software | |||
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Microsoft Outlook | Electronic mail software | |||
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Microsoft PowerPoint | Presentation software | |||
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Microsoft Project | Project management software | |||
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Microsoft SQL Server | Data base management system software | |||
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Microsoft SQL Server Reporting Services SSRS | Object or component oriented development software | |||
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Microsoft Visual Basic | Development environment software | |||
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Microsoft Visual Basic Scripting Edition VBScript | Development environment software | |||
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Microsoft Visual FoxPro | Object oriented data base management software | |||
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Microsoft Visual Studio | Development environment software | |||
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Microsoft Windows | Operating system software | |||
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Microsoft Windows NT | Network operation system software | |||
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Microsoft Windows Server | Application server software | |||
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Microsoft Word | Word processing software | |||
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Mobile wireless network infrastructure software | Wireless software | |||
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Netscape Navigator | Internet browser software | |||
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Novell network software | Network operation system software | |||
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Oracle E-Business Suite | Enterprise resource planning ERP software | |||
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Oracle JD Edwards OneWorld | Enterprise resource planning ERP software | |||
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Oracle Siebel Server Sync | Customer relationship management CRM software | |||
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Oracle software | Data base management system software | |||
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PHP: Hypertext Preprocessor | Web platform development software | |||
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Pegasus software | Electronic mail software | |||
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Performance Solutions Technology ManagePro | Customer relationship management CRM software | |||
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Performance monitoring tools | Network monitoring software | |||
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Plumtree software | Portal server software | |||
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Practical extraction and reporting language Perl | Object or component oriented development software | |||
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Progress OpenEdge ABL | Development environment software | |||
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Progress OpenEdge Application Server | Application server software | |||
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Progress OpenEdge Fathom Replication software | Data base management system software | |||
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Progress Sonic ESB | Enterprise application integration software | |||
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Progress WebSpeed Workshop | Web platform development software | |||
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Provisioning software | Customer relationship management CRM software | |||
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QUALCOMM Eudora | Electronic mail software | |||
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Ruby on Rails | Web platform development software | |||
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SOX COBIT | Compliance software | |||
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Samba | Filesystem software | |||
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Scripting languages | Web platform development software | |||
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SolarWinds software | Administration software | |||
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Structured query language SQL | Data base user interface and query software | |||
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Sun Microsystems Java | Object or component oriented development software | |||
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Sun Microsystems StarOffice | Office suite software | |||
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Symantec Veritas File System | Filesystem software | |||
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Symantec Veritas Volume Manager | Filesystem software | |||
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Telnet programs software | Network connectivity terminal emulation software | |||
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Tk software | Graphical user interface development software | |||
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UNIX | Operating system software | |||
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Web authoring software | Web page creation and editing software | |||
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Web browser software | Internet browser software | |||
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Zephyr EXTRA! Terminal Emulation | Network connectivity terminal emulation software | |||
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iPlanet Web Server software | Portal server software | |||
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Access servers | Access servers | |||
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Computer servers | Computer servers | |||
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Computer tool kits | Computer tool kits | |||
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Fax Machines | Facsimile machines | |||
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File servers | Computer servers | |||
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Floppy drives | Floppy drives | |||
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Hard disk drives | Hard disk drives | |||
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Industry standard architecture/peripheral component interconnect ISA/PCI cards | Peripheral controller cards | |||
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Inkjet printers | Inkjet printers | |||
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Internet Information Services IIS Servers | Computer servers | |||
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Laser printers | Laser printers | |||
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Mainframe computers | Mainframe computers | |||
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Mid-range computers | Computer servers | |||
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Minicomputers | Computer servers | |||
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Netware servers | Computer servers | |||
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Network analyzers | Network analyzers | |||
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Network interface cards NIC | Network interface cards | |||
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Network routers | Network routers | |||
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Network switches | Network switches | |||
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Personal computers | Personal computers | |||
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Photocopiers | Photocopiers | |||
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Print servers | Print servers | |||
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Punchdown tools | Punches or nail sets or drifts | |||
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Robot automation tool | Integrated services digital network ISDN access devices | |||
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Screwdrivers | Screwdrivers | |||
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Storage servers | Computer servers | |||
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Teleconferencing equipment | Teleconference equipment | |||
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Web servers | Computer servers | |||
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Workstations | High end computer servers | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | Bachelor's Degree | |||
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Related Work Experience | Over 2 years, up to and including 4 years | |||
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On-the-Job Training | Over 6 months, up to and including 1 year | |||
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Required Level of Education | Master's Degree | |||
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On-Site or In-Plant Training | Over 1 month, up to and including 3 months | |||
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Alternate Job Title(s) | |||
Application Development Director | |||
Business Analyst | |||
Business Intelligence Systems Manager | |||
Chief Information Officer | |||
Chief Technical Officer | |||
Chief Technology Officer (CTO) | |||
Computer Operations Manager | |||
Computer Programming Manager | |||
Computer Project Manager | |||
Computer Security Manager | |||
Computer Systems Director of Information | |||
Computing Services Director | |||
Data Center Manager | |||
Data Operations Director | |||
Data Processing Manager | |||
Data Systems Manager | |||
Data Warehouse Architect | |||
Database Development and Administration Project Manager | |||
Director of Application Development | |||
Director of Data Operations | |||
Director of Information Technology | |||
Director of Network | |||
Director of Technology | |||
Enterprise Integration Manager | |||
Enterprise Resource Planner | |||
Financial Engineer | |||
Head of Computer Operations/Technical Services | |||
Head of Information Systems and Data Processing | |||
Head of Systems Applications Programming | |||
Health Informatics Specialist | |||
Health Information Administrator | |||
Health Information Technologist | |||
IT Account Manager (Information Technology Account Manager) | |||
IT Auditor (Information Technology Auditor) | |||
IT Program Management Specialist (Information Technology Program Management Specialist) | |||
Information Security Manager | |||
Information Services Manager | |||
Information Support Project Manager | |||
Information Systems Administrator | |||
Information Systems Director (IS Director) | |||
Information Systems Manager (IS Manager) | |||
Information Systems Planner | |||
Information Systems Supervisor (IS Supervisor) | |||
Information Technology Administrator (IT Administrator) | |||
Information Technology Analyst (IT Analyst) | |||
Information Technology Consultant (IT Consultant) | |||
Information Technology Coordinator (IT Coordinator) | |||
Information Technology Director (IT Director) | |||
Information Technology Manager (IT Manager) | |||
Information Technology Planning and Policy Analyst | |||
Information Technology Specialist (IT Specialist) | |||
Information Technology Systems Director (ITS Director) | |||
Interactive Media Project Manager | |||
Internet Technology Manager | |||
Internet and E-Business Project Manager | |||
Knowledge Manager | |||
MIS Director (Management Information Systems Director) | |||
MIS Manager (Management Information Systems Manager) | |||
MIS Specialist (Management Information Systems Specialist) | |||
Management Information Systems Coordinator (MIS Coordinator) | |||
Network Manager | |||
Network Services and Operations Project Manager | |||
Network Software Manager | |||
Network Support Manager | |||
Networking Administrator | |||
Planning or Project Management Information Technology Specialist | |||
Programming Manager | |||
Programming and Software Development Project Manager | |||
Project or Systems Management Computer Consultant | |||
Quality Assurance Manager (QA Manager) | |||
Reporting Analyst | |||
Software Project Manager | |||
Supervisory Information Technology Specialist (Supervisory IT Specialist) | |||
System Development Manager | |||
Systems Administrator | |||
Systems Development Manager | |||
Systems Manager | |||
Technical Services Manager | |||
Technical Solutions Director | |||
Technology Coordinator | |||
Web Administrator | |||
Web Content Manager | |||
Website Project Manager | |||
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