| ||||
Summary Job Description | Tasks | |||
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations. | Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel. | |||
| ||||
Establish objectives and evaluative or operational criteria for units they manage. | ||||
| ||||
Direct or conduct recruitment, hiring and training of personnel. | ||||
| ||||
Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports. | ||||
| ||||
Develop and implement organizational policies and procedures for the facility or medical unit. | ||||
| ||||
Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting. | ||||
| ||||
Establish work schedules and assignments for staff, according to workload, space and equipment availability. | ||||
| ||||
Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning. | ||||
| ||||
Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services. | ||||
| ||||
Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options. | ||||
| ||||
Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care. | ||||
| ||||
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives. | ||||
| ||||
Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff. | ||||
| ||||
Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs. | ||||
| ||||
Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations. | ||||
| ||||
Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization. | ||||
| ||||
Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health. | ||||
| ||||
Develop instructional materials and conduct in-service and community-based educational programs. | ||||
| ||||
CompGeo Salary Survey Benchmark Job Summary and Competencies
Medical and Health Services Managers
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
| ||||
Important Knowledge Competencies | Competency Description | |||
Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
| ||||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
| ||||
English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
| ||||
Personnel and Human Resources | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. | |||
| ||||
Economics and Accounting | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. | |||
| ||||
Law and Government | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. | |||
| ||||
Medicine and Dentistry | Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. | |||
| ||||
Psychology | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. | |||
| ||||
Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
| ||||
Public Safety and Security | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. | |||
| ||||
Sales and Marketing | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. | |||
| ||||
Education and Training | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. | |||
| ||||
Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
| ||||
Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
| ||||
Sociology and Anthropology | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. | |||
| ||||
Communications and Media | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. | |||
| ||||
| ||||
Important Skill Competencies | Competency Description | |||
Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
| ||||
Speaking | Talking to others to convey information effectively. | |||
| ||||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
| ||||
Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
| ||||
Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
| ||||
Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
| ||||
Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
| ||||
Coordination | Adjusting actions in relation to others' actions. | |||
| ||||
Time Management | Managing one's own time and the time of others. | |||
| ||||
Management of Personnel Resources | Motivating, developing, and directing people as they work, identifying the best people for the job. | |||
| ||||
Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
| ||||
Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
| ||||
Instructing | Teaching others how to do something. | |||
| ||||
Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
| ||||
Systems Analysis | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. | |||
| ||||
Systems Evaluation | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. | |||
| ||||
Persuasion | Persuading others to change their minds or behavior. | |||
| ||||
Negotiation | Bringing others together and trying to reconcile differences. | |||
| ||||
Service Orientation | Actively looking for ways to help people. | |||
| ||||
Operations Analysis | Analyzing needs and product requirements to create a design. | |||
| ||||
Learning Strategies | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. | |||
| ||||
Management of Financial Resources | Determining how money will be spent to get the work done, and accounting for these expenditures. | |||
| ||||
Science | Using scientific rules and methods to solve problems. | |||
| ||||
Management of Material Resources | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. | |||
| ||||
Mathematics | Using mathematics to solve problems. | |||
| ||||
| ||||
Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
| ||||
Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
| ||||
Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
| ||||
Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
| ||||
Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
| ||||
Speech Clarity | The ability to speak clearly so others can understand you. | |||
| ||||
Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
| ||||
Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
| ||||
Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
| ||||
Speech Recognition | The ability to identify and understand the speech of another person. | |||
| ||||
Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
| ||||
Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
| ||||
Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). | |||
| ||||
Originality | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. | |||
| ||||
Mathematical Reasoning | The ability to choose the right mathematical methods or formulas to solve a problem. | |||
| ||||
Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
| ||||
Number Facility | The ability to add, subtract, multiply, or divide quickly and correctly. | |||
| ||||
Time Sharing | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). | |||
| ||||
Memorization | The ability to remember information such as words, numbers, pictures, and procedures. | |||
| ||||
Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
| ||||
Perceptual Speed | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. | |||
| ||||
| ||||
Tools/Technology Example | Product Category | |||
3DGrid HIPAA Checkup | Compliance software | |||
| ||||
API Healthcare ActiveStaffer | Calendar and scheduling software | |||
| ||||
AcuStaf Software | Calendar and scheduling software | |||
| ||||
Alteer Office | Medical software | |||
| ||||
American Medical Association CodeManager | Categorization or classification software | |||
| ||||
ArticSoft FileAssurity | Transaction security and virus protection software | |||
| ||||
Bed Management Suite | Materials requirements planning logistics and supply chain software | |||
| ||||
CareCentric MestaMed software | Medical software | |||
| ||||
Cerner ProFile | Medical software | |||
| ||||
Charting software | Charting software | |||
| ||||
CliniTrend software | Analytical or scientific software | |||
| ||||
ColorSoft AutoMatch | Categorization or classification software | |||
| ||||
ConceptDraw software | Graphics or photo imaging software | |||
| ||||
Contract management software | Project management software | |||
| ||||
Current Professional Terminology CPT software | Document management software | |||
| ||||
Database software | Data base user interface and query software | |||
| ||||
Dental Common Access System DENCAS | Data base user interface and query software | |||
| ||||
DxCG RiskSmart | Analytical or scientific software | |||
| ||||
Elekta Impac Practice Management Software | Medical software | |||
| ||||
Email software | Electronic mail software | |||
| ||||
Emdeon HealthPro | Medical software | |||
| ||||
Expert Health Data Programming Vitalnet | Analytical or scientific software | |||
| ||||
Graphics software | Graphics or photo imaging software | |||
| ||||
IBM Lotus Notes | Electronic mail software | |||
| ||||
Intuit QuickBooks software | Accounting software | |||
| ||||
Inventory management software | Inventory management software | |||
| ||||
Kodak Dental Systems Kodak SOFTDENT Practice management software PMS | Medical software | |||
| ||||
MEDITECH Medical and Practice Management MPM Suite | Medical software | |||
| ||||
MedFORCE Technologies WorkFLOW | Medical software | |||
| ||||
Microsoft Access | Data base user interface and query software | |||
| ||||
Microsoft Excel | Spreadsheet software | |||
| ||||
Microsoft Office software | Office suite software | |||
| ||||
Microsoft Outlook | Electronic mail software | |||
| ||||
Microsoft PowerPoint | Presentation software | |||
| ||||
Microsoft Word | Word processing software | |||
| ||||
Misys Healthcare Systems Misys Tiger | Medical software | |||
| ||||
Misys Healthcare Systems software | Medical software | |||
| ||||
NDCLytec software | Accounting software | |||
| ||||
Nuance PaperPort Professional | Document management software | |||
| ||||
Relative Values for Physicians software | Analytical or scientific software | |||
| ||||
SPSS software | Analytical or scientific software | |||
| ||||
Structured query language SQL | Data base user interface and query software | |||
| ||||
TeleTracking PreAdmit-Tracking | Materials requirements planning logistics and supply chain software | |||
| ||||
Web browser software | Internet browser software | |||
| ||||
Yost Engineering CodeSearch Pro | Categorization or classification software | |||
| ||||
e-MDs Bill | Medical software | |||
| ||||
e-MDs Chart | Charting software | |||
| ||||
e-MDs DocMan | Document management software | |||
| ||||
e-MDs Schedule | Calendar and scheduling software | |||
| ||||
Desktop computers | Desktop computers | |||
| ||||
Laptop computers | Notebook computers | |||
| ||||
Personal computers | Personal computers | |||
| ||||
Scanners | Scanners | |||
| ||||
| ||||
Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | Bachelor's Degree | |||
| ||||
Related Work Experience | Over 4 years, up to and including 6 years | |||
| ||||
On-Site or In-Plant Training | None | |||
| ||||
On-the-Job Training | Over 3 months, up to and including 6 months | |||
| ||||
Required Level of Education | Master's Degree | |||
| ||||
| |||
Alternate Job Title(s) | |||
Assisted Living Administrator | |||
Assisted Living Manager | |||
Business Director | |||
Cancer Center Director | |||
Chief Hospital Administrator | |||
Chief of Staff | |||
Client Services Director | |||
Clinic Director | |||
Clinical Director | |||
Clinical Services Director | |||
Clinical Supervisor | |||
Community Health Nursing Director | |||
Coordinator of Rehabilitation Services | |||
Dental Laboratory Manager | |||
Department Supervisor | |||
Director of Administration | |||
Director of Clinic | |||
Director of Clinical Services | |||
Director of Correctional Therapy | |||
Director of Health Services | |||
Director of Nurses | |||
Director of Nursing | |||
Director of Nursing Service | |||
Director of Occupational Therapy | |||
Director of Physical Therapy | |||
Director of Recreation Therapy | |||
Director of Research | |||
Director of Respiratory Therapy | |||
Director of Speech and Hearing Therapy | |||
Director of Volunteer Services | |||
Emergency Medical Service Coordinator | |||
Emergency Medical Service Manager | |||
Emergency Medical Services Coordinator | |||
First Aid Director | |||
Health Administrator | |||
Health Care Administrator | |||
Health Care Coordinator | |||
Health Care Facility Administrator | |||
Health Care Manager | |||
Health Director | |||
Health Facility Administrator | |||
Health Information Administrator | |||
Health Information Management Director | |||
Health Information Managers | |||
Health Services Administrator | |||
Health Services Director | |||
Health Unit Coordinator | |||
Health and Social Service Manager | |||
Healthcare Administrator | |||
Healthcare Manager | |||
Hospice Administrator | |||
Hospice Director | |||
Hospice Plan Administrator | |||
Hospice Superintendent | |||
Hospital Administrator | |||
Hospital Director | |||
Hospital Manager | |||
Hospital Plan Administrator | |||
Hospital Superintendent | |||
Hospital Supervisor | |||
Hospital Unit Coordinator | |||
In Service Coordinator | |||
In Service Educator | |||
Laboratory Director | |||
Laboratory Manager | |||
Long Term Care Administrator | |||
Medical Care Administrator | |||
Medical Director | |||
Medical Office Administrator | |||
Medical Office Coordinator | |||
Medical Office Manager | |||
Medical Officer | |||
Medical Practice Manager | |||
Medical Records Administrator | |||
Medical Records Manager | |||
Medical Records Supervisor | |||
Medical Supervisor | |||
Medical and Health Information Manager | |||
Medicine and Health Service Manager | |||
Mental Health Program Manager | |||
Morgue Keeper | |||
Nurse Administrator | |||
Nurse Manager | |||
Nurses Superintendent | |||
Nursing Administrator | |||
Nursing Home Administrator | |||
Nursing Home Manager | |||
Nursing Service Administrator | |||
Nursing Service Director | |||
Nursing Services Manager | |||
Nutrition Services Manager | |||
Occupational Health Nursing Director | |||
Occupational Therapy Director | |||
Office Manager | |||
Outpatient Services Director | |||
Patient Relations Director | |||
Practice Administrator | |||
Program Director | |||
Program Manager | |||
Public Health Administrator | |||
Public Health Director | |||
Quality Assurance Coordinator | |||
Quarantine Officer | |||
Research Director | |||
Residential Supervisor | |||
Respiratory Therapy Director | |||
Speech and Hearing Therapy Director | |||
Venereal Disease Control Head | |||
Volunteer Services Director | |||
Wellness Director | |||
Wellness Manager | |||
| |||||||||||||||||||||
Copyright © 1995
- 2023 International Compensation Technologies and The Clayton Wallis Company. All Rights Reserved World Wide ictcw.com Member, WorldatWork - Formerly American and Canadian Compensation Associations (ACA/CCA) |