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Summary Job Description | Tasks | |||
Assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care. | Provide information and refer individuals to public or private agencies or community services for assistance. | |||
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Keep records and prepare reports for owner or management concerning visits with clients. | ||||
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Visit individuals in homes or attend group meetings to provide information on agency services, requirements and procedures. | ||||
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Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping. | ||||
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Submit reports and review reports or problems with superior. | ||||
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Oversee day-to-day group activities of residents in institution. | ||||
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Interview individuals and family members to compile information on social, educational, criminal, institutional, or drug history. | ||||
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Meet with youth groups to acquaint them with consequences of delinquent acts. | ||||
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Transport and accompany clients to shopping areas or to appointments, using automobile. | ||||
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Explain rules established by owner or management, such as sanitation and maintenance requirements, and parking regulations. | ||||
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Observe and discuss meal preparation and suggest alternate methods of food preparation. | ||||
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Demonstrate use and care of equipment for tenant use. | ||||
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Consult with supervisor concerning programs for individual families. | ||||
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Monitor free, supplementary meal program to ensure cleanliness of facility and that eligibility guidelines are met for persons receiving meals. | ||||
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Observe clients' food selections and recommend alternate economical and nutritional food choices. | ||||
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Inform tenants of facilities, such as laundries and playgrounds. | ||||
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Care for children in client's home during client's appointments. | ||||
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Assist in locating housing for displaced individuals. | ||||
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Assist clients with preparation of forms, such as tax or rent forms. | ||||
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Assist in planning of food budget, using charts and sample budgets. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Social and Human Service Assistants
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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Therapy and Counseling | Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. | |||
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Psychology | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. | |||
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Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Public Safety and Security | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. | |||
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Education and Training | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. | |||
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Sociology and Anthropology | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. | |||
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Law and Government | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. | |||
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Philosophy and Theology | Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture. | |||
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Important Skill Competencies | Competency Description | |||
Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Learning Strategies | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Negotiation | Bringing others together and trying to reconcile differences. | |||
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Instructing | Teaching others how to do something. | |||
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Systems Analysis | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. | |||
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Important Ability Competencies | Competency Description | |||
Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Far Vision | The ability to see details at a distance. | |||
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Originality | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. | |||
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Perceptual Speed | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Tools/Technology Example | Product Category | |||
Database software | Data base user interface and query software | |||
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Electronic medical record EMR software | Medical software | |||
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Microsoft Access | Data base user interface and query software | |||
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Microsoft Excel | Spreadsheet software | |||
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Microsoft Office software | Office suite software | |||
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Microsoft Outlook | Electronic mail software | |||
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Microsoft Word | Word processing software | |||
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Nuance Dragon NaturallySpeaking software | Voice recognition software | |||
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Web browser software | Internet browser software | |||
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10-key calculators | Calculators or accessories | |||
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Amplified telephones | Special purpose telephones | |||
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Computer laser printers | Laser printers | |||
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Desktop computers | Desktop computers | |||
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Fax machines | Facsimile machines | |||
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Hearing impaired telephones | Special purpose telephones | |||
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Laptop computers | Notebook computers | |||
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Multi-line telephone systems | Special purpose telephones | |||
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Passenger vehicles | Automobiles or cars | |||
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Personal computers | Personal computers | |||
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Photocopying equipment | Photocopiers | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | Bachelor's Degree | |||
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On-Site or In-Plant Training | Over 1 month, up to and including 3 months | |||
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On-Site or In-Plant Training | Up to and including 1 month | |||
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Related Work Experience | Over 6 months, up to and including 1 year | |||
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On-the-Job Training | Over 3 months, up to and including 6 months | |||
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Related Work Experience | None | |||
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On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
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Alternate Job Title(s) | |||
Activities of Daily Living Specialist | |||
Addictions Counselor Assistant | |||
Advocate | |||
Boy's Adviser | |||
Case Aide | |||
Case Manager | |||
Case Work Aide | |||
Case Worker | |||
Casework Specialist | |||
Caseworker | |||
Child Care Counselor | |||
Child Care Worker | |||
Children's Aide | |||
Clerical Aide | |||
Clinical Assistant | |||
Clinical Social Work Aide | |||
Community Advocate | |||
Community Aide | |||
Community Coordinator | |||
Community Development Aide | |||
Community Development Worker | |||
Community Organization Aide | |||
Community Program Assistant | |||
Community Service Worker | |||
Correctional Case Manager | |||
Counseling Aide | |||
Counselor Aide | |||
Court Advocate | |||
Day Program Instructor | |||
Direct Support Specialist | |||
Direct Support Worker | |||
Discharge Planner | |||
Domestic Violence Advocate | |||
Family Development Specialist | |||
Family Self-Sufficiency Case Manager (FSS Case Manager) | |||
Family Self-Sufficiency Specialist | |||
Family Service Aide | |||
Family Service Assistant | |||
Family Support Specialist | |||
Family Support Worker | |||
Field Representative | |||
Field Service Representative | |||
Field Worker | |||
Food Management Aide | |||
Foster Care and Family Services Case Worker (FCFS Case Worker) | |||
Group Worker | |||
Guardian Ad Litem | |||
Head Worker | |||
Health and Human Service Aide | |||
Home Visitor | |||
Homebased Assistant | |||
Hope VI Case Manager | |||
House Visitor | |||
Housing Assistant | |||
Housing Counselor | |||
Human Service Specialist | |||
Human Service Technician | |||
Human Services Assistant | |||
Human Services Program Specialist | |||
Human Services Worker | |||
Independent Living Specialist | |||
Job Opportunity Specialist | |||
Licensed Social Worker | |||
Management Aide | |||
Mental Health Technician | |||
Neighborhood Aide | |||
Neighborhood Coordinator | |||
Neighborhood Worker | |||
Offender Employment Specialist (OES) | |||
Offender Job Retention Specialist | |||
Office Specialist | |||
Outreach Coordinator | |||
Outreach Specialist | |||
Outreach Worker | |||
Peer Counselor | |||
Peer Educator | |||
Personal Development Coach | |||
Personal Development Educator | |||
Personal Development Mentor | |||
Phone Counselor | |||
Probation Officer | |||
Red Cross Worker | |||
Residential Care Assistant | |||
Residential Program Worker | |||
Residential Worker | |||
Service Aide | |||
Shelter Advocate | |||
Social Contact Worker | |||
Social Human Services Assistants | |||
Social Service Aide | |||
Social Service Specialist | |||
Social Service Worker | |||
Social Services Aide | |||
Social Services Assistant | |||
Social Services Resource Manager | |||
Social Welfare Clerk | |||
Social Work Assistant | |||
Social Work Associate | |||
Social Worker | |||
Social Worker Aide | |||
Social Worker Assistant | |||
Social and Human Services Assistant | |||
Travelers' Aid Worker | |||
Visitor | |||
Welfare Aide | |||
Welfare Service Aide | |||
Welfare Visitor | |||
Youth Counselor | |||
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