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Summary Job Description | Tasks | |||
Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved. | Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests. | |||
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Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement. | ||||
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Set up appointments for parties to meet for mediation. | ||||
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Prepare settlement agreements for disputants to sign. | ||||
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Organize and deliver public presentations about mediation to organizations such as community agencies and schools. | ||||
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Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions. | ||||
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Prepare written opinions and decisions regarding cases. | ||||
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Arrange and conduct hearings to obtain information and evidence relative to disposition of claims. | ||||
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Rule on exceptions, motions, and admissibility of evidence. | ||||
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Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents. | ||||
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Review and evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records. | ||||
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Interview claimants, agents, or witnesses to obtain information about disputed issues. | ||||
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Research laws, regulations, policies, and precedent decisions to prepare for hearings. | ||||
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Notify claimants of denied claims and appeal rights. | ||||
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Recommend acceptance or rejection of compromise settlement offers. | ||||
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Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements. | ||||
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Participate in court proceedings. | ||||
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Issue subpoenas and administer oaths to prepare for formal hearings. | ||||
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Authorize payment of valid claims. | ||||
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Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Arbitrators, Mediators and Conciliators
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Law and Government | Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. | |||
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Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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Sociology and Anthropology | Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. | |||
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Personnel and Human Resources | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. | |||
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Psychology | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. | |||
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Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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Education and Training | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. | |||
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Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
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Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
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Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
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Important Skill Competencies | Competency Description | |||
Negotiation | Bringing others together and trying to reconcile differences. | |||
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Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Learning Strategies | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. | |||
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Instructing | Teaching others how to do something. | |||
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Systems Analysis | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. | |||
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Systems Evaluation | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. | |||
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Important Ability Competencies | Competency Description | |||
Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). | |||
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Originality | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Flexibility of Closure | The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Speed of Closure | The ability to quickly make sense of, combine, and organize information into meaningful patterns. | |||
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Time Sharing | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). | |||
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Tools/Technology Example | Product Category | |||
Microsoft Access | Data base user interface and query software | |||
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Microsoft Excel | Spreadsheet software | |||
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Microsoft Office software | Office suite software | |||
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Microsoft Outlook | Electronic mail software | |||
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Microsoft PowerPoint | Presentation software | |||
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Microsoft Word | Word processing software | |||
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Scheduling software | Calendar and scheduling software | |||
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Web browser software | Internet browser software | |||
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Computer data input scanners | Scanners | |||
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Desktop computers | Desktop computers | |||
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Fax machines | Facsimile machines | |||
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Multi-line telephone systems | Special purpose telephones | |||
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Notebook computers | Notebook computers | |||
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Personal computers | Personal computers | |||
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Photocopying equipment | Photocopiers | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | Bachelor's Degree | |||
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On-the-Job Training | Over 6 months, up to and including 1 year | |||
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Alternate Job Title(s) | |||
Adjuster Arbitrator | |||
Alternative Dispute Resolution Coordinator (ADR Coordinator) | |||
Alternative Dispute Resolution Mediator (ADR Mediator) | |||
Antidiscrimination Agent | |||
Arbiter | |||
Arbitrator | |||
Attorney | |||
Commissioner | |||
Community Relations Investigator | |||
Community Relations Representative | |||
Conciliator | |||
Consul | |||
Contract Negotiator | |||
Contracts Specialist | |||
Environmental Conflict Manager | |||
Facilitator | |||
Family Mediator | |||
Federal Mediation Commissioner | |||
Federal Mediator | |||
Hostage Negotiator | |||
Labor Arbitrator | |||
Labor Mediator | |||
Legal Mediator | |||
Mediation Commissioner | |||
Mediator | |||
Ombudsman | |||
Public Employment Mediator | |||
Public Policy Mediator | |||
Service Coordinator | |||
Workers' Compensation Mediator | |||
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