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Summary Job Description | Tasks | |||
Perform duties which combine preparing and serving food and nonalcoholic beverages. | Accept payment from customers, and make change as necessary. | |||
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Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper. | ||||
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Serve customers in eating places that specialize in fast service and inexpensive carry-out food. | ||||
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Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines. | ||||
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Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags. | ||||
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Notify kitchen personnel of shortages or special orders. | ||||
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Cook or re-heat food items such as french fries. | ||||
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Wash dishes, glassware, and silverware after meals. | ||||
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Collect and return dirty dishes to the kitchen for washing. | ||||
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Relay food orders to cooks. | ||||
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Distribute food to servers. | ||||
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Serve food and beverages to guests at banquets or other social functions. | ||||
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Provide caterers with assistance in food preparation or service. | ||||
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Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers. | ||||
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Arrange tables and decorations according to instructions. | ||||
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Clean and organize eating, service, and kitchen areas. | ||||
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Communicate with customers regarding orders, comments, and complaints. | ||||
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Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures. | ||||
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Perform personnel activities such as supervising and training employees. | ||||
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Monitor and order supplies or food items and restock as necessary to maintain inventory. | ||||
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Plan, prepare, and deliver meals to individuals with special dietary needs. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Combined Food Preparation and Serving Workers
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Food Production | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. | |||
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Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
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Sales and Marketing | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. | |||
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Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Instructing | Teaching others how to do something. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Mathematics | Using mathematics to solve problems. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Learning Strategies | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. | |||
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Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Time Sharing | The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). | |||
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Arm-Hand Steadiness | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. | |||
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Manual Dexterity | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. | |||
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Trunk Strength | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. | |||
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Tools/Technology Example | Product Category | |||
Compris software | Point of sale POS software | |||
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ICVERIFY software | Point of sale POS software | |||
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Intuit QuickBooks Point of Sale | Point of sale POS software | |||
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MICROS Systems HSI Profits Series | Point of sale POS software | |||
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Menu and nutrition database software | Data base user interface and query software | |||
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NCR Advanced Checkout Solution | Point of sale POS software | |||
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NCR NeighborhoodPOS | Point of sale POS software | |||
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Point of sale POS software | Point of sale POS software | |||
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The General Store software | Point of sale POS software | |||
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Automatic dicers | Commercial use food choppers or cubers or dicers | |||
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Automatic peelers | Commercial use peelers | |||
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Automatic slicers | Commercial use food slicers | |||
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Barcode scanners | Bar code reader equipment | |||
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Broilers | Commercial use broilers | |||
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Can openers | Commercial use electric can openers | |||
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Carbonated beverage dispensers | Carbonated beverage dispenser | |||
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Cash registers | Cash registers | |||
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Chefs' knives | Commercial use cutlery | |||
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Coffee makers | Commercial use coffee or iced tea makers | |||
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Commercial dishwashers | Commercial use dishwashers | |||
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Convection ovens | Commercial use convection ovens | |||
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Credit card readers | Magnetic card readers | |||
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Deep fat fryers | Commercial use deep fryers | |||
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Deep wells | Commercial use deep fryers | |||
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Electric warming tables | Commercial use food warmers | |||
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Espresso machines | Cappuccino or espresso machines | |||
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Food choppers | Commercial use food choppers or cubers or dicers | |||
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Food conveyor belts | Belt conveyors | |||
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Food processors | Commercial use food processors | |||
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Fryers | Commercial use deep fryers | |||
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Grating equipment | Commercial use graters | |||
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Grills | Commercial use grills | |||
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Ice cream/yogurt machines | Soft serve machines | |||
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Ice machines | Ice dispensers | |||
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Linear imaging scanners | Bar code reader equipment | |||
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Long range charged coupled device CCD barcode scanners | Bar code reader equipment | |||
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Meat grinders | Commercial use food grinders | |||
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Milk dispensing machines | Milk dispensers | |||
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Milkshake and smoothie machines | Milkshake machines | |||
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Mixers | Commercial use mixers | |||
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Motorized food transportation carts | Carts | |||
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Non-carbonated beverage dispensers | Non carbonated beverage dispenser | |||
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Ovens | Commercial use ovens | |||
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Pastry makers | Commercial use dough machines | |||
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Patty making machines | Commercial use molds | |||
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Point of sale POS printers | Point of sale POS receipt printers | |||
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Point of sale POS terminals | Point of sale POS terminal | |||
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Point of service scanners | Bar code reader equipment | |||
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Point of service workstations | Point of sale POS terminal | |||
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Scales | Commercial use scales | |||
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Slush machines | Slush machines | |||
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Steam cookers | Commercial use steamers | |||
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Steam counters | Commercial use food warmers | |||
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Steam tables | Commercial use food warmers | |||
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Stoves | Commercial use ranges | |||
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Toasters | Commercial use toasters | |||
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Touch screen monitors | Touch screen monitors | |||
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Vertical cutters | Commercial use food slicers | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | Less than a High School Diploma | |||
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On-Site or In-Plant Training | Up to and including 1 month | |||
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Related Work Experience | None | |||
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On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
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On-Site or In-Plant Training | None | |||
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Alternate Job Title(s) | |||
Cafe Worker | |||
Car Hop | |||
Cashier | |||
Caterer's Aide | |||
Caterers Helper | |||
Catering Assistant | |||
Cook | |||
Cook and Waitress/Waiter | |||
Counter Attendant | |||
Crew Member | |||
Deli Clerk (Delicatessen Clerk) | |||
Deli Cook (Delicatessen Cook) | |||
Deli Manager (Delicatessen Manager) | |||
Deli Worker (Delicatessen Worker) | |||
Dietary Aide | |||
Dishwasher | |||
Drive Thru Window Order Taker | |||
Fast Food Cashier | |||
Fast Food Server | |||
Fast Food Worker | |||
Food Server, Kitchen | |||
Food Service Aide | |||
Food Service Worker | |||
Front Line Worker | |||
Line Server | |||
Mess Attendant | |||
Oyster Preparer | |||
Prep Cook (Preparation Cook) | |||
Prep-Cook | |||
Raw Shellfish Preparer | |||
Restaurant Worker | |||
Salad Counter Attendant | |||
School Cafeteria Cook | |||
Server | |||
Waiter and Cook | |||
Waitress | |||
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