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Summary Job Description | Tasks | |||
Serve food to individuals outside of a restaurant environment, such as in hotel rooms, hospital rooms, residential care facilities, or cars. | Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines such as those for special diets are followed. | |||
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Clean and sterilize dishes, kitchen utensils, equipment, and facilities. | ||||
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Examine trays to ensure that they contain required items. | ||||
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Place food servings on plates and trays according to orders or instructions. | ||||
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Load trays with accessories such as eating utensils, napkins, and condiments. | ||||
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Take food orders and relay orders to kitchens or serving counters so they can be filled. | ||||
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Stock service stations with items such as ice, napkins, and straws. | ||||
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Remove trays and stack dishes for return to kitchen after meals are finished. | ||||
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Prepare food items such as sandwiches, salads, soups, and beverages. | ||||
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Monitor food preparation and serving techniques to ensure that proper procedures are followed. | ||||
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Carry food, silverware, and/or linen on trays, or use carts to carry trays. | ||||
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Determine where patients or patrons would like to eat their meals and help them get situated. | ||||
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Record amounts and types of special food items served to customers. | ||||
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Total checks, present them to customers, and accept payment for services. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Food Servers, Non Restaurant
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Food Production | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. | |||
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Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Speaking | Talking to others to convey information effectively. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Arm-Hand Steadiness | The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Tools/Technology Example | Product Category | |||
CBORD Nutrition Service Suite | Data base user interface and query software | |||
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Capital Codeworks MenuMax | Enterprise resource planning ERP software | |||
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Picis CareSuite Dietary Manager | Data base user interface and query software | |||
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Point of sale POS software | Point of sale POS software | |||
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Blenders | Commercial use blenders | |||
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Carbonated beverage dispensers | Carbonated beverage dispenser | |||
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Carving knives | Commercial use cutlery | |||
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Chefs' knives | Commercial use cutlery | |||
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Commercial coffeemakers | Commercial use coffee or iced tea makers | |||
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Commercial dishwashers | Commercial use dishwashers | |||
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Commercial glasswashers | Commercial use dishwashers | |||
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Desktop computers | Desktop computers | |||
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Ice-making machines | Ice dispensers | |||
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Juice dispensers | Non carbonated beverage dispenser | |||
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Personal computers | Personal computers | |||
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Point of sale POS computer terminals | Point of sale POS terminal | |||
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Slicing machines | Commercial use food slicers | |||
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Steam tables | Commercial use food warmers | |||
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Toasters | Commercial use toasters | |||
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Touch screen monitors | Touch screen monitors | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | Less than a High School Diploma | |||
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Related Work Experience | None | |||
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Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
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On-Site or In-Plant Training | Over 1 month, up to and including 3 months | |||
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Alternate Job Title(s) | |||
Boat Hop | |||
Car Attendant | |||
Car Hop | |||
Cook | |||
Cotton Candy Maker | |||
Curb Attendant | |||
Curb Hop | |||
Curber | |||
Diet Attendant | |||
Dietary Aid | |||
Dietary Aide | |||
Dietary Assistant | |||
Dietary Cook | |||
Dietary Worker | |||
Food Cart Attendant | |||
Food Order Delivery Runner | |||
Food Porter | |||
Food Runner | |||
Food Server | |||
Food Service Assistant | |||
Food Service Attendant | |||
Food Service Hotel Runner | |||
Food Service Tray Attendant | |||
Food Service Worker | |||
Hospital Food Service Worker | |||
Hospital Tray Service Worker | |||
Hot Dog Vendor | |||
Hot Tamale Man | |||
Hot Tamale Worker | |||
Kitchen Helper | |||
Line Server | |||
Outside Food Server | |||
Room Server | |||
Room Service Bellhop | |||
Room Service Clerk | |||
Room Service Food Server | |||
Room Service Food Service Attendant | |||
Room Service Server | |||
Room Service Waiter/Waitress | |||
Server | |||
Teletray Operator | |||
Tray Server | |||
Tray Service Worker | |||
Waitress | |||
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