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| Summary Job Description | Tasks | |||
| Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules. | Monitor payment of hand-delivered jackpots to ensure promptness. | |||
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| Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary. | ||||
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| Respond to and resolve patrons' complaints. | ||||
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| Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly. | ||||
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| Reset slot machines after payoffs. | ||||
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| Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams. | ||||
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| Record the specifics of malfunctioning machines and document malfunctions needing repair. | ||||
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| Exchange currency for customers, converting currency into requested combinations of bills and coins. | ||||
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| Answer patrons' questions about gaming machine functions and payouts. | ||||
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| Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed. | ||||
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| Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating. | ||||
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| Coordinate and oversee the work of slot department workers, including change runners and slot technicians. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Slot Key Persons
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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| Important Knowledge Competencies | Competency Description | |||
| Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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| Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
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| Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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| Public Safety and Security | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. | |||
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| English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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| Education and Training | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. | |||
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| Mechanical | Knowledge of machines and tools, including their designs, uses, repair, and maintenance. | |||
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| Important Skill Competencies | Competency Description | |||
| Speaking | Talking to others to convey information effectively. | |||
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| Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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| Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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| Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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| Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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| Operation Monitoring | Watching gauges, dials, or other indicators to make sure a machine is working properly. | |||
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| Service Orientation | Actively looking for ways to help people. | |||
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| Coordination | Adjusting actions in relation to others' actions. | |||
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| Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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| Mathematics | Using mathematics to solve problems. | |||
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| Time Management | Managing one's own time and the time of others. | |||
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| Important Ability Competencies | Competency Description | |||
| Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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| Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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| Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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| Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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| Speech Recognition | The ability to identify and understand the speech of another person. | |||
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| Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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| Trunk Strength | The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. | |||
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| Speech Clarity | The ability to speak clearly so others can understand you. | |||
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| Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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| Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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| Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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| Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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| Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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| Mathematical Reasoning | The ability to choose the right mathematical methods or formulas to solve a problem. | |||
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| Manual Dexterity | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. | |||
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| Prerequisite Qualification Category | Education and Experience Level | |||
| Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
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| On-the-Job Training | Anything beyond short demonstration, up to and including 1 month | |||
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| On-Site or In-Plant Training | None | |||
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| Related Work Experience | None | |||
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| Alternate Job Title(s) | |||
| Cardroom Supervisor | |||
| Casino Manager | |||
| Casino Shift Manager (CSM) | |||
| Casino Slot Supervisor | |||
| Electronic Gaming Device Supervisor | |||
| Floor Runner | |||
| Floor Slot Technician | |||
| Gaming Manager On Duty (Gaming MOD) | |||
| Key Person | |||
| Slot Attendant | |||
| Slot Floor Attendant | |||
| Slot Floor Supervisor | |||
| Slot Floorman | |||
| Slot Floorperson | |||
| Slot Host | |||
| Slot Key | |||
| Slot Key Person | |||
| Slot Machine Floor Person | |||
| Slot Machine Key Person | |||
| Slot Shift Manager | |||
| Slot Supervisor | |||
| Slot Tech | |||
| Slot Technician | |||
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