| ||||
Summary Job Description | Tasks | |||
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. | Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. | |||
| ||||
Monitor sales activities to ensure that customers receive satisfactory service and quality goods. | ||||
| ||||
Assign employees to specific duties. | ||||
| ||||
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. | ||||
| ||||
Inventory stock and reorder when inventory drops to a specified level. | ||||
| ||||
Keep records of purchases, sales, and requisitions. | ||||
| ||||
Enforce safety, health, and security rules. | ||||
| ||||
Examine products purchased for resale or received for storage to assess the condition of each product or item. | ||||
| ||||
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. | ||||
| ||||
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. | ||||
| ||||
Establish and implement policies, goals, objectives, and procedures for their department. | ||||
| ||||
Instruct staff on how to handle difficult and complicated sales. | ||||
| ||||
Formulate pricing policies for merchandise, according to profitability requirements. | ||||
| ||||
Estimate consumer demand and determine the types and amounts of goods to be sold. | ||||
| ||||
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. | ||||
| ||||
Plan and prepare work schedules and keep records of employees' work schedules and time cards. | ||||
| ||||
Review inventory and sales records to prepare reports for management and budget departments. | ||||
| ||||
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy. | ||||
| ||||
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. | ||||
| ||||
Establish credit policies and operating procedures. | ||||
| ||||
Plan budgets and authorize payments and merchandise returns. | ||||
| ||||
CompGeo Salary Survey Benchmark Job Summary and Competencies
First Line Supv/Mgr Retail Sales
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
| ||||
Important Knowledge Competencies | Competency Description | |||
Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
| ||||
Sales and Marketing | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. | |||
| ||||
Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
| ||||
Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | |||
| ||||
English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
| ||||
Personnel and Human Resources | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. | |||
| ||||
Education and Training | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. | |||
| ||||
Psychology | Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. | |||
| ||||
Clerical | Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. | |||
| ||||
Economics and Accounting | Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. | |||
| ||||
| ||||
Important Skill Competencies | Competency Description | |||
Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
| ||||
Speaking | Talking to others to convey information effectively. | |||
| ||||
Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
| ||||
Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
| ||||
Coordination | Adjusting actions in relation to others' actions. | |||
| ||||
Service Orientation | Actively looking for ways to help people. | |||
| ||||
Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
| ||||
Management of Personnel Resources | Motivating, developing, and directing people as they work, identifying the best people for the job. | |||
| ||||
Time Management | Managing one's own time and the time of others. | |||
| ||||
Persuasion | Persuading others to change their minds or behavior. | |||
| ||||
Negotiation | Bringing others together and trying to reconcile differences. | |||
| ||||
Instructing | Teaching others how to do something. | |||
| ||||
Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
| ||||
Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
| ||||
Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
| ||||
Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
| ||||
Mathematics | Using mathematics to solve problems. | |||
| ||||
Systems Analysis | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. | |||
| ||||
Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. | |||
| ||||
Learning Strategies | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. | |||
| ||||
Systems Evaluation | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. | |||
| ||||
Management of Financial Resources | Determining how money will be spent to get the work done, and accounting for these expenditures. | |||
| ||||
Management of Material Resources | Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. | |||
| ||||
| ||||
Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
| ||||
Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
| ||||
Speech Recognition | The ability to identify and understand the speech of another person. | |||
| ||||
Speech Clarity | The ability to speak clearly so others can understand you. | |||
| ||||
Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
| ||||
Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
| ||||
Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
| ||||
Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
| ||||
Mathematical Reasoning | The ability to choose the right mathematical methods or formulas to solve a problem. | |||
| ||||
Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
| ||||
Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
| ||||
Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). | |||
| ||||
Number Facility | The ability to add, subtract, multiply, or divide quickly and correctly. | |||
| ||||
Finger Dexterity | The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. | |||
| ||||
Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
| ||||
Originality | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. | |||
| ||||
Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
| ||||
Far Vision | The ability to see details at a distance. | |||
| ||||
Perceptual Speed | The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. | |||
| ||||
Visualization | The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. | |||
| ||||
Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
| ||||
Manual Dexterity | The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. | |||
| ||||
Multilimb Coordination | The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. | |||
| ||||
Visual Color Discrimination | The ability to match or detect differences between colors, including shades of color and brightness. | |||
| ||||
| ||||
Tools/Technology Example | Product Category | |||
ASI Complete software | Point of sale POS software | |||
| ||||
American Precision Instruments Regit | Point of sale POS software | |||
| ||||
Attitude POS itive AccuPOS Retail | Point of sale POS software | |||
| ||||
Bibase 4POS Retail | Point of sale POS software | |||
| ||||
CAP Automation SellWise | Point of sale POS software | |||
| ||||
ComCash software | Point of sale POS software | |||
| ||||
CompuTant CounterPoint | Point of sale POS software | |||
| ||||
CyberMatrix POS | Point of sale POS software | |||
| ||||
DacEASY software | Point of sale POS software | |||
| ||||
Database software | Data base user interface and query software | |||
| ||||
Datasym SYMFINITE | Point of sale POS software | |||
| ||||
EZ software | Point of sale POS software | |||
| ||||
Exact Software | Human resources software | |||
| ||||
Gift registry software | Data base user interface and query software | |||
| ||||
Hagel Unitime Systems | Time accounting software | |||
| ||||
ICVERIFY software | Point of sale POS software | |||
| ||||
Infocorp Computer Solutions $mart System | Point of sale POS software | |||
| ||||
Infocorp Softwear/POS | Point of sale POS software | |||
| ||||
Internet browser software | Internet browser software | |||
| ||||
Intuit QuickBooks Point of Sale | Point of sale POS software | |||
| ||||
Inventory management software | Inventory management software | |||
| ||||
Kronos Enterprise Workforce Management | Enterprise resource planning ERP software | |||
| ||||
Kronos Workforce Timekeeper | Time accounting software | |||
| ||||
LOB RetailPoint | Point of sale POS software | |||
| ||||
Lathem Time PayClock EZ | Time accounting software | |||
| ||||
Logisoft Positive Pos System | Point of sale POS software | |||
| ||||
ManageMore Cellular Manager | Point of sale POS software | |||
| ||||
Master Merchant Systems Music Store | Point of sale POS software | |||
| ||||
MicroBiz software | Point of sale POS software | |||
| ||||
Microsoft Excel | Spreadsheet software | |||
| ||||
Microsoft Office software | Office suite software | |||
| ||||
Microsoft Word | Word processing software | |||
| ||||
Millennium Software Atrex | Point of sale POS software | |||
| ||||
Payroll software | Time accounting software | |||
| ||||
Plexis Software Plexis POS | Point of sale POS software | |||
| ||||
Point of sale POS bookstore software | Point of sale POS software | |||
| ||||
Point of sale POS parts and services software | Point of sale POS software | |||
| ||||
Point of sale POS software | Point of sale POS software | |||
| ||||
Qualitech Solutions Dynamic Scheduling | Calendar and scheduling software | |||
| ||||
RiscStation POSSum | Point of sale POS software | |||
| ||||
SBS Keystroke | Point of sale POS software | |||
| ||||
Scheduling software | Calendar and scheduling software | |||
| ||||
Semicron Systems software | Point of sale POS software | |||
| ||||
Sixth Sense software | Point of sale POS software | |||
| ||||
Softpedia ShopInvo | Point of sale POS software | |||
| ||||
SureSELL software | Point of sale POS software | |||
| ||||
System 3 POS software | Point of sale POS software | |||
| ||||
The General Store software | Point of sale POS software | |||
| ||||
The Retail Solution software | Point of sale POS software | |||
| ||||
Time card software | Human resources software | |||
| ||||
TimeTrak Systems ClocTrack | Time accounting software | |||
| ||||
TimeTrak Systems SchedTrak | Calendar and scheduling software | |||
| ||||
True North Computer Retail Plus | Point of sale POS software | |||
| ||||
VeriFone PC Charge Pro | Point of sale POS software | |||
| ||||
Vigilant software | Point of sale POS software | |||
| ||||
Visual Retail Plus software | Point of sale POS software | |||
| ||||
Adjustable widemouth pliers | Adjustable widemouth pliers | |||
| ||||
Adjustable wrenches | Adjustable wrenches | |||
| ||||
Barcode scanners | Bar code reader equipment | |||
| ||||
Cash registers | Cash registers | |||
| ||||
Credit card processing terminals | Point of sale credit or debit verification kits | |||
| ||||
Desktop computers | Desktop computers | |||
| ||||
Hammer pliers | Adjustable widemouth pliers | |||
| ||||
Ladders | Ladders | |||
| ||||
Laser printers | Laser printers | |||
| ||||
Magnetic card readers | Magnetic card readers | |||
| ||||
Money order terminals | Electronic funds transfer point of sale equipment | |||
| ||||
PC magnetic card readers | Magnetic card readers | |||
| ||||
Personal computers | Personal computers | |||
| ||||
Personal digital assistants PDA | Personal digital assistant PDAs or organizers | |||
| ||||
Point of sale POS computer terminals | Point of sale POS terminal | |||
| ||||
Screwdrivers | Screwdrivers | |||
| ||||
Security cameras | Security cameras | |||
| ||||
Security monitors | Security cameras | |||
| ||||
Sensormatic systems | Security tags | |||
| ||||
Telecheck processing terminals | Point of sale credit or debit verification kits | |||
| ||||
Video cassette recorders VCR | Video cassette players or recorders | |||
| ||||
| ||||
Prerequisite Qualification Category | Education and Experience Level | |||
Required Level of Education | High School Diploma (or GED or High School Equivalence Certificate) | |||
| ||||
On-the-Job Training | Over 1 month, up to and including 3 months | |||
| ||||
| |||
Alternate Job Title(s) | |||
Agent | |||
Antique Collector | |||
Antique Dealer | |||
Area Supervisor | |||
Art Dealer | |||
Art Gallery Director | |||
Assistant Manager | |||
Assistant Manager Retail | |||
Assistant Store Manager | |||
Auto Dealer | |||
Auto Leasing Manager | |||
Auto Parts Manager | |||
Auto Rental Supervisor | |||
Automobile Dealer | |||
Automobile Leasing Supervisor | |||
Automobile Service Station Manager | |||
Bakery Manager | |||
Barn Operator | |||
Branch Manager | |||
Branch Store Manager | |||
Canteen Manager | |||
Car Dealer | |||
Car Rental Manager | |||
Cashier Manager | |||
Cashier Supervisor | |||
Coin Dealer | |||
Commercial Specialist | |||
Commissary Manager | |||
Commissary Officer | |||
Commissary Steward | |||
Concession Manager | |||
Convenience Store Manager | |||
Dairy Department Manager | |||
Dairy Store Manager | |||
Dealer | |||
Deli Manager | |||
Delicatessen Department Manager | |||
Delicatessen Store Manager | |||
Department Head | |||
Department Manager | |||
Department Sales Manager | |||
Department Supervisor | |||
Director | |||
Division Supervisor | |||
Floor Manager | |||
Floor Supervisor | |||
Floral Manager | |||
Florist Manager | |||
Flower Shop Manager | |||
Food Checkers and Cashiers Supervisor | |||
Food Concession Manager | |||
Front End Manager | |||
Frozen Food Department Manager | |||
General Manager | |||
Grocer | |||
Grocery Manager | |||
Grocery Store Manager | |||
Grocery Supervisor | |||
Head of Store Operations | |||
Ice Storage, Sales, and Delivery Supervisor | |||
Jewelry Department Supervisor | |||
Key Carrier | |||
Key Holder | |||
Lumber Sales Supervisor | |||
Lumberman | |||
Machinery or Equipment Rental and Leasing Manager | |||
Manager | |||
Managing Jeweler | |||
Marina Sales and Service Supervisor | |||
Meat Department Manager | |||
Merchandise Coordinator | |||
Millinery Department Manager | |||
Music Store Manager | |||
Office Manager | |||
Operations Superintendent | |||
Parts Department Manager | |||
Parts Department Supervisor | |||
Parts Manager | |||
Parts Sales Manager | |||
Pawn Broker | |||
Pawn Shop Keeper | |||
Pawnbroker | |||
Post Exchange Manager (PX Manager) | |||
Produce Department Manager | |||
Produce Department Supervisor | |||
Produce Manager | |||
Ready to Wear Department Manager | |||
Rental Manager | |||
Retail Assistant Manager | |||
Retail Grocer | |||
Retail Manager | |||
Retail Sales Manager | |||
Retail Store Manager | |||
Retail Supervisor | |||
Sales Clerk Supervisor | |||
Sales Manager | |||
Sales Supervisor | |||
Salesman | |||
Service Manager | |||
Shift Manager | |||
Shop Manager | |||
Showroom Manager | |||
Softlines Supervisor | |||
Station Manager | |||
Stationer | |||
Stock Manager | |||
Store Manager | |||
Storekeeper | |||
Supermarket Manager | |||
Supervisor | |||
Tobacconist | |||
Used Car Sales Supervisor | |||
Vending Stand Supervisor | |||
| |||||||||||||||||||||
Copyright © 1995
- 2023 International Compensation Technologies and The Clayton Wallis Company. All Rights Reserved World Wide ictcw.com Member, WorldatWork - Formerly American and Canadian Compensation Associations (ACA/CCA) |