CompGeo Salary Survey Benchmark Job Summary and Competencies
Telemarketers
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
CompGeo Occupation Group:
Sales and Marketing
|
Job Family:
Sales Retail
|
Benchmark Title:
Telemarketers
|
|
|
Summary Job Description |
Tasks |
Solicit donations or orders for goods or services over the telephone. |
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. |
|
|
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. |
|
|
Explain products or services and prices, and answer questions from customers. |
|
|
Obtain customer information such as name, address, and payment method, and enter orders into computers. |
|
|
Record names, addresses, purchases, and reactions of prospects contacted. |
|
|
Adjust sales scripts to better target the needs and interests of specific individuals. |
|
|
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. |
|
|
Answer telephone calls from potential customers who have been solicited through advertisements. |
|
|
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. |
|
|
Maintain records of contacts, accounts, and orders. |
|
|
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. |
|
|
Conduct client or market surveys in order to obtain information about potential customers. |
|
|
CompGeo Occupation Group:
Sales and Marketing
|
Job Family:
Sales Retail
|
Benchmark Title:
Telemarketers
|
|
|
Important Knowledge Competencies |
Competency Description |
Sales and Marketing |
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
|
English Language |
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
|
Customer and Personal Service |
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
|
Telecommunications |
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
|
Communications and Media |
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
|
|
CompGeo Occupation Group:
Sales and Marketing
|
Job Family:
Sales Retail
|
Benchmark Title:
Telemarketers
|
|
|
Important Skill Competencies |
Competency Description |
Speaking |
Talking to others to convey information effectively. |
|
Persuasion |
Persuading others to change their minds or behavior. |
|
Active Listening |
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
|
Social Perceptiveness |
Being aware of others' reactions and understanding why they react as they do. |
|
Service Orientation |
Actively looking for ways to help people. |
|
Reading Comprehension |
Understanding written sentences and paragraphs in work related documents. |
|
Critical Thinking |
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
|
Negotiation |
Bringing others together and trying to reconcile differences. |
|
|
CompGeo Occupation Group:
Sales and Marketing
|
Job Family:
Sales Retail
|
Benchmark Title:
Telemarketers
|
|
|
Important Ability Competencies |
Competency Description |
Oral Expression |
The ability to communicate information and ideas in speaking so others will understand. |
|
Oral Comprehension |
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
|
Speech Clarity |
The ability to speak clearly so others can understand you. |
|
Speech Recognition |
The ability to identify and understand the speech of another person. |
|
Written Comprehension |
The ability to read and understand information and ideas presented in writing. |
|
Selective Attention |
The ability to concentrate on a task over a period of time without being distracted. |
|
Written Expression |
The ability to communicate information and ideas in writing so others will understand. |
|
Near Vision |
The ability to see details at close range (within a few feet of the observer). |
|
|
CompGeo Occupation Group:
Sales and Marketing
|
Job Family:
Sales Retail
|
Benchmark Title:
Telemarketers
|
|
|
Prerequisite Qualification Category |
Education and Experience Level |
On-Site or In-Plant Training |
Up to and including 1 month |
|
Related Work Experience |
None |
|
On-the-Job Training |
Anything beyond short demonstration, up to and including 1 month |
|
Required Level of Education |
High School Diploma (or GED or High School Equivalence Certificate) |
|
Required Level of Education |
Less than a High School Diploma |
|
|
CompGeo Occupation Group:
Sales and Marketing
|
Job Family:
Sales Retail
|
Benchmark Title:
Telemarketers
|
|
|
Alternate Job Title(s) |
Appointment Setter |
Busines Development Representative |
Call Center Agent |
Call Center Operator |
Call Center Representative |
Customer Service Representative (CSR) |
Donation Worker |
Inbound Telemarketer |
Inside Sales Representative |
Outbound Telemarketer |
Sales Specialist |
Scheduling Agent |
Solicitor |
Telemarketer |
Telemarketing Representative |
Telemarketing Sales Representative |
Telephone Sales Representative (TSR) |
Telephone Service Representative (TSR) |
Telephone Solicitor |
Telesales Representative |
Telesales Specialist |
|
CompGeo Occupation Group:
Sales and Marketing
|
Job Family:
Sales Retail
|
Benchmark Title:
Telemarketers
|
|
|
|
|
|
|
. |
|
CompGeo Professional Salary Survey and Total Compensation Forecast Options
|
|
|
|
Professional Total Compensation Forecast Library
|
Regional Online Access Subscription Options. Online Salary Survey Forecast Library Subscriptions include Access To All 23 CompGeo Salary Survey Career Occupation Groups covering thousands of Salary Survey Benchmarks with Salary and Compensation Forecasts over a eight year time period - an unmatched feature in the Salary and Compensation Forecast Business Realm.. Direct Pay, Fringe Benefit Costs and Total Compensation Forecasts included. Compensation Forecasts are present for all CompGeo Salary Survey Benchmarks along with Salary Survey Aging Factors for ea
ch Projection Date. All Salary Survey Forecast Reports include a Companion Excel Salary Survey Forecast Data Sheet. |
|
CompGeo Professional Salary Survey Report and Forecast Samples |
CompGeo Salary Survey Report Samples
|
Samples and Pricing for all CompGeo Online Professional Report and Online Forecast Library Subscription Options. |
|
|
|
|