CompGeo Salary Survey Benchmark Job Summary and Competencies
Senior Customer Service Representative
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
CompGeo Occupation Group:
Sales and Marketing
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Job Family:
Sales Representative
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Benchmark Title:
Senior Customer Service Representative
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Summary Job Description |
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Senior Customer Service Representatives handle customer requests and questions regarding technical and/or large complex services, products and accounts. Senior Customer Service Representative analyze and rectify customer concerns using standing policies and procedures. May act as lead Customer Service Representative. |
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CompGeo Occupation Group:
Sales and Marketing
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Job Family:
Sales Representative
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Benchmark Title:
Senior Customer Service Representative
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ch Projection Date. All Salary Survey Forecast Reports include a Companion Excel Salary Survey Forecast Data Sheet. |
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CompGeo Professional Salary Survey Report and Forecast Samples |
CompGeo Salary Survey Report Samples
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