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Summary Job Description | Tasks | |||
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs. | Negotiate and arrange transport of goods with shipping or freight companies. | |||
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Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery. | ||||
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Advise clients on transportation and payment methods. | ||||
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Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations. | ||||
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Determine method of shipment and prepare bills of lading, invoices, and other shipping documents. | ||||
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Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system. | ||||
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Estimate freight or postal rates and record shipment costs and weights. | ||||
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Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods. | ||||
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Retrieve stored items and trace lost shipments as necessary. | ||||
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Pack goods for shipping, using tools such as staplers, strapping machines, and hammers. | ||||
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Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely. | ||||
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Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods. | ||||
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Install straps, braces, and padding to loads to prevent shifting or damage during shipment. | ||||
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Keep records of all goods shipped, received, and stored. | ||||
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Coordinate and supervise activities of workers engaged in packing and shipping merchandise. | ||||
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Arrange insurance coverage for goods. | ||||
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Direct or participate in cargo loading to ensure completeness of load and even distribution of weight. | ||||
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Open cargo containers and unwrap contents, using steel cutters, crowbars, or other hand tools. | ||||
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Attach address labels, identification codes, and shipping instructions to containers. | ||||
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Contact vendors and/or claims adjustment departments in order to resolve problems with shipments, or contact service depots to arrange for repairs. | ||||
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Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment. | ||||
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Maintain a supply of packing materials. | ||||
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Assemble containers and crates used to transport items such as machines or vehicles. | ||||
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Obtain flight numbers, airplane numbers, and names of crew members from dispatchers, recording data on airplane flight papers. | ||||
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Send samples of merchandise to quality control units for inspection. | ||||
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CompGeo Salary Survey Benchmark Job Summary and Competencies
Cargo and Freight Agents
The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.- Job Description
- Knowledges
- Skills
- Abilites
- Tools and Technology
- Education and Experience
- Alternate Job Titles
- Salaries
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Important Knowledge Competencies | Competency Description | |||
Transportation | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. | |||
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Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
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English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
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Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. | |||
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Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |||
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Important Skill Competencies | Competency Description | |||
Speaking | Talking to others to convey information effectively. | |||
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Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | |||
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Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | |||
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Negotiation | Bringing others together and trying to reconcile differences. | |||
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Time Management | Managing one's own time and the time of others. | |||
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Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. | |||
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Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |||
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Reading Comprehension | Understanding written sentences and paragraphs in work related documents. | |||
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Coordination | Adjusting actions in relation to others' actions. | |||
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Service Orientation | Actively looking for ways to help people. | |||
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Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | |||
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Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. | |||
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Writing | Communicating effectively in writing as appropriate for the needs of the audience. | |||
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Persuasion | Persuading others to change their minds or behavior. | |||
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Important Ability Competencies | Competency Description | |||
Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. | |||
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Oral Expression | The ability to communicate information and ideas in speaking so others will understand. | |||
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Written Comprehension | The ability to read and understand information and ideas presented in writing. | |||
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Speech Clarity | The ability to speak clearly so others can understand you. | |||
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Written Expression | The ability to communicate information and ideas in writing so others will understand. | |||
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Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | |||
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Near Vision | The ability to see details at close range (within a few feet of the observer). | |||
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Speech Recognition | The ability to identify and understand the speech of another person. | |||
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Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. | |||
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Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |||
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Selective Attention | The ability to concentrate on a task over a period of time without being distracted. | |||
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Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |||
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Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. | |||
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Tools/Technology Example | Product Category | |||
Brokerage software | Procurement software | |||
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Database software | Data base user interface and query software | |||
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Email software | Electronic mail software | |||
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Microsoft Excel | Spreadsheet software | |||
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Posting software | Inventory management software | |||
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Spreadsheet software | Spreadsheet software | |||
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Transportation management software | Mobile location based services software | |||
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Web browser software | Internet browser software | |||
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Web-based dispatch software | Mobile location based services software | |||
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Word processing software | Word processing software | |||
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WordPerfect | Word processing software | |||
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Crow bars | Pry bars | |||
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Desktop computers | Desktop computers | |||
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Electrical power unit | Ground power units for aircraft | |||
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Fax machines | Facsimile machines | |||
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Forklifts | Forklifts | |||
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Hammers | Hammers | |||
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Hand trucks | Hand trucks or accessories | |||
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Laser printers | Laser printers | |||
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Mobile air-conditioning units | Air conditioners | |||
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Radio frequency identification RFID scanners | Radio frequency scanners | |||
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Staple guns | Staple guns | |||
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Steel cutters | Metal cutters | |||
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Straight trucks | Cargo trucks | |||
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Strapping machines | Wrapping machinery | |||
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Tow tractors | Aircraft pushback or tow tractors | |||
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Two way radios | Two way radios | |||
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Wheel chocks | Wheel chocks | |||
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Prerequisite Qualification Category | Education and Experience Level | |||
On-Site or In-Plant Training | None | |||
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Related Work Experience | Over 4 years, up to and including 6 years | |||
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Required Level of Education | Bachelor's Degree | |||
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Required Level of Education | Less than a High School Diploma | |||
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On-the-Job Training | Over 3 months, up to and including 6 months | |||
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Alternate Job Title(s) | |||
Air Export Logistics Manager | |||
Booking Clerk | |||
Cargo Agent | |||
Cargo Router | |||
Container Coordinator | |||
Customer Service Manager | |||
Dispatcher | |||
Documentation Clerk | |||
Drop Shipment Clerk | |||
Export Traffic Department Manager | |||
Freight Booker | |||
Freight Broker | |||
Freight Receiver | |||
Freight Representative | |||
Freight Router | |||
Freight Shipping Agent | |||
Head Shipper | |||
Import Customer Service Manager | |||
Import Customs Clearing Agent | |||
Import Dispatcher | |||
Intermodal Dispatcher | |||
International Coordinator | |||
Load Planner | |||
Logistics Clerk | |||
Logistics Coordinator | |||
Logistics Service Representative | |||
Logistics Technician | |||
Ocean Export Account Manager | |||
Ocean Import Representative | |||
Operations Manager | |||
Ramp Service Agent | |||
Route Agent | |||
Route Clerk | |||
Ship Broker | |||
Shipper Receiver | |||
Shipping Agent | |||
Shipping Coordinator | |||
Shipping Processor | |||
Traffic Specialist | |||
Traffic and Documentation Clerk | |||
Transportation Agent | |||
Transportation Broker | |||
Transportation Clerk | |||
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